Use Xfinity CyberSecure on the go

Xfinity CyberSecure on the go helps keep your data and mobile device safe from potential threats when you connect to unsecured WiFi away from your home.

Follow the steps below to turn on this feature and check your device settings.

Eligibility

Cybersecure on the go is available through the Xfinity app for:

• All Xfinity Internet customers who subscribe to xFi Complete.
• Xfinity Mobile customers with Mobile Plus or Premium Unlimited mobile plans.

It can be turned on for:

• Android devices running Android 10 and up
• iPhones running iOS 14 and later
  • Note: iPads are not supported.

Before you can turn on Cybersecure on the go for your device, you’ll need to turn on Cybersecure on your home WiFi network.

Make sure your device has the latest operating system before using this feature. To check for updates, follow the steps from your device manufacturer.

Turn on CyberSecure on the go

On Android

1. Open the Xfinity app.
2. Tap Home.
3. Tap CyberSecure tile.
4. On the screen for CyberSecure on the go, tap I Agree.
5. On the Location permissions pop-up, tap While using the app.
6. From the next screen, tap Allow in settings.
7. Tap Allow all the time for the Xfinity app.
8. You’ll be asked to set up a VPN connection. Tap OK.
9. Allow the installation of the Xfinity VPN profile.

Note: For Xfinity CyberSecure on the go to work on Android mobile devices, the Xfinity app must have location permissions set to Allow all the time. This lets it run in the background and detect network changes. Your location will not be collected, used, or shared by Xfinity.

On Apple

Xfinity CyberSecure on the go is for iPhones only. It is not supported on iPads at this time.

1. Open the Xfinity app.
2. Tap Home.
3. Tap CyberSecure tile.
4. On the screen for CyberSecure on the go, tap I Agree.
5. When asked to add VPN configurations for the Xfinity app, tap Allow.
6. Allow the Xfinity VPN profile installation.

Check VPN settings

On Android

1. Open the Settings app on your phone.
2. Search for and scroll down to VPN.
3. Find Xfinity.
4. Tap the gear icon.
5. You can now see the settings for the Xfinity VPN.
6. Close the Settings app.

On Apple

CybeSecure on the go is for iPhones only. It is not supported on iPads at this time.

1. Open the Settings app on your phone.
2. Scroll down and tap General.
3. Scroll down and tap VPN.
4. Verify the “Xfinity VPN” profile is installed.

CyberSecure on the go was designed to turn on automatically when network settings are detected. The VPN toggle will stay as “Connected” and the Xfinity VPN will only set up a secure network tunnel when the device is connected to an unsecured WiFi network.

Check location permissions on Android

1. Open the Settings app on your phone.
2. Search for Location.
3. Scroll to App access to location.
4. Scroll to Xfinity.
5. Tap Allow all the time.
6. Tap the back arrow at the top.
7. Close the Settings app.

Turn off CyberSecure on the go

1. Open the Xfinity app.
2. Tap Home.
3. Tap CyberSecure tile.
4. Tap the gear icon on the top right.
5. Find CyberSecure on the go.
6. Tap to turn off CyberSecure on the go.

Delete the Xfinity VPN profile

Check your device manufacturer’s instructions to learn how to remove the Xfinity VPN profile from your mobile device settings.

FAQs

Can I use my phone VPN settings to turn Xfinity CyberSecure on-the-go on or off?
No. Turn Xfinity CyberSecure on the go on or off through the Xfinity app.

How do I know Xfinity CyberSecure on the go is working?
Look for the VPN indicator when connected away from your home network. iPhones show VPN on screen. Android devices show a key icon. If you do not see the VPN icon, your device might not be connected to the internet; Xfinity will turn the feature back on when you reconnect.

Can I turn on Xfinity CyberSecure on the go on all my devices?
Yes. You can use it on each compatible mobile device. You need the Xfinity app and must be signed in as the primary account holder or a manager. Turn it on for each device individually.

Why is a website blocked when I am away from home?
Xfinity CyberSecure on the go helps protect your device from risky websites on cellular data or public WiFi. If you think a website was blocked by mistake, submit a review request at spa.xfinity.com. Xfinity usually shares an update within three business days.

Can I use Xfinity CyberSecure on the go with another VPN?
No. Use Xfinity CyberSecure on the go or another VPN client. If you want to use Xfinity CyberSecure on the go, remove other VPN clients from the device.

Additional information

Visit our Online Support Center to find common solutions.

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