XFINITY Connection Alert

We’re detecting a connection issue.

But it’s most likely an easy fix — try tightening your TV and Internet cables.

Received an alert? Here’s what’s going on…

Our network notifies us when something doesn’t seem quite right.

If we reached out to you, we have detected that you may have loose connectors in your home. When this happens, you may start to notice slower Internet speeds, spotty WiFi coverage  or problems with your TV. As part of our commitment to you, we want to help fix the issue to make sure you have the most reliable service.

Fixing the issue might be easier than you think.

Tighten Cables

Please check the connectors to all your equipment and to the wall to be sure they’re tight — this includes any splitters between the equipment and the wall if you have them. The goal is to make sure they are "finger-tight" without having to use any tools.

More Info

If you need further assistance, give us a call at 844-250-8578.

Other tips to help you get the most out of your services.

Restart Equipment

As with a smartphone, sometimes powering down your equipment for a brief time will help it function better.

More Info

Check Router Placement

For better WiFi performance, put your router in a central location, off the floor and out in the open.

More Info

Learn more about connection issues and how to fix them.

Why did I get a message from Comcast?

Our network detected something wasn’t right with your service, and we want to help. We believe there could be loose cable connectors affecting your Xfinity equipment — that could be your TV box, Wireless Gateway, router, or modem.
What if I am not seeing any issues with my service?

It’s possible you aren’t seeing any issues with your service. However, as part of our commitment to bring you the best experience, we want to alert you that a problem may soon impact your service. If the cable connectors aren’t tightened, it is likely that you will start to see issues with your WiFi, Internet speeds and TV service.
Which cables need to be tightened?

It is a good idea to check all connections to your TV and Internet equipment to make sure they are as tight as possible. This includes your TV box, Wireless Gateway, modem and router.
How tight is tight?

A good rule to go by is “finger-tight.” Make it as tight as you can without the help of a wrench or other tool.
How do cables become loose?

Cable connectors can become loose over time. Depending on where the equipment is located, it may be in an active area where it gets bumped frequently. If the equipment was recently moved, it may be that the cables weren’t reconnected as tightly as possible.
What if I don’t have access to my equipment?

Please give us a call at 844-250-8578. We can provide some options to help you fix the issue.
How do I know if I fixed the issue?

Our network will let us know. If there is still an issue, we will reach out with other troubleshooting tips, or we may need to schedule a technician to visit your home. You can also give us a call  at 844-250-8578.
Can this happen again?

There is always a possibility for cables to loosen again over time, so be sure to regularly check your connections in order to keep enjoying the best service possible.

Still have questions? We’re here to help — give us a call at 844-250-8578.