9. Additional Limitations of Liability for Xfinity Voice
Our liability for disruption of Xfinity Voice is limited. WE WILL NOT BE LIABLE FOR ANY SERVICE OUTAGE, INABILITY TO DIAL 911/E911 USING THE SERVICES, OR INABILITY TO ACCESS EMERGENCY SERVICE PERSONNEL. YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD US AND EACH RELEASED ENTITY HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, LOSSES, DAMAGES, FINES, PENALTIES, COSTS, AND EXPENSES (INCLUDING, BUT NOT LIMITED TO, REASONABLE ATTORNEYS’ FEES AND COSTS) INCURRED BY, OR ON BEHALF OF, YOU OR ANY THIRD PARTY OR USER OF THE SERVICES RELATING TO THE FAILURE OR OUTAGE OF THE SERVICES, INCLUDING 911/E911 SERVICES.
Our liability for certain incompatible Customer Equipment and Services is limited. You acknowledge and understand that Voice may not support, or be compatible with, the following Non-Recommended Configurations (as defined in Section 6(b) of the Agreement):
- Casual/dial around (10-10) calling;
- 976, 900, 700, or 500 number calling;
- 311, 511, or other N11 calling (other than 411, 611, 711, and 911);
- Other call types not expressly set forth in our product literature (e.g., outbound shore-to-ship calling); and
- Certain service codes such as automatic callback and automatic recall (e.g., *66 and *69) due to compatibility limitations with other carrier signal functions.
Our liability for your Xfinity Voice-related data is limited. We reserve the right to delete your voicemail, call detail, data, files, or other information that is stored on our or our suppliers’ servers or systems, in accordance with our storage policies at any time. You understand and acknowledge that we shall have no liability whatsoever as a result of the loss or removal of any such voicemail, call detail, data, files, or other information.
Our liability for directory listing errors is limited. We may have offered the option for you to list your information in a published directory or in a directory assistance database. OUR AGGREGATE LIABILITY, AND THE AGGREGATE LIABILITY OF ANY RELEASED ENTITY, FOR ANY CLAIMS ARISING FROM OR RELATED TO ERRORS OR OMISSIONS IN ANY PUBLISHED DIRECTORY OR DIRECTORY ASSISTANCE DATABASE SHALL NOT EXCEED THE MONTHLY CHARGES, IF ANY, WHICH YOU HAVE ACTUALLY PAID TO US TO LIST, PUBLISH, NOT LIST, OR NOT PUBLISH YOUR INFORMATION FOR THE AFFECTED PERIOD. YOU SHALL DEFEND, INDEMNIFY, AND HOLD US AND EACH RELEASED ENTITY HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS FOR DAMAGES CAUSED OR CLAIMED TO HAVE BEEN CAUSED, DIRECTLY OR INDIRECTLY, BY ERRORS AND OMISSIONS ARISING FROM, OR RELATED TO, ANY PUBLISHED DIRECTORY OR DIRECTORY ASSISTANCE DATABASE.
Our liability for call verification is limited. We may have offered you enhanced Caller ID services that provide you with an indicator on calls when the caller's voice provider has confirmed that the call is coming from a telephone number that has not been falsified. You understand and acknowledge that an indicator that a particular call has been “verified” does not mean that the call is a desired or legitimate call. Similarly, you understand and acknowledge that the lack of a “verified” indicator does not mean that the call is a nuisance call. You should take care to protect yourself from fraudulent calls. You agree that we shall have no liability whatsoever as a result of any damages caused or claimed to have been caused, directly or indirectly, as a result of your reliance on these enhanced Caller ID services. For information on ways to protect yourself from unwanted calls, please visit our support page at https://www.xfinity.com/support/articles/voice-unwanted-calls.