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Managing Communications from Xfinity and Comcast Business

We strive to provide you a simple, easy, and awesome experience. That includes allowing you to manage your preferences and letting us know how we can communicate with you.

 
Request Type:
 

Sales Communications


If you prefer that we not call or text you for marketing or sales purposes, check the below box and enter your phone number.

Phone Number: - -

You may receive marketing or sales calls or texts within 10 business days of making this request as we update our records, but we will not call or text this telephone number with special offers or information about new products or services after that period.


If you are a current customer, you may still receive calls and texts with information or notifications regarding services to which you currently subscribe.


Informational Communications


If you are a current customer, you may also choose to stop certain* informational calls and texts to your wireless number from us. If you do so, you will no longer receive informational calls or texts regarding services to which you currently subscribe, including appointment reminders, equipment notifications, billing updates, outage alerts, or other customer-service issues that use an automatic telephone dialing system and/or artificial (including AI-generated) or pre-recorded voice.

If you prefer that we stop these informational calls and texts, check the below box and enter your phone number.

Phone Number: - -

You may receive automated calls and texts within 10 business days of making this request as we update our records.


*There are certain communications relating to your account, including those regarding emergencies, fraud or other violations of law, security issues, and harms caused to the network, that you cannot opt-out of receiving.



Promotional Mailing


If you no longer wish to receive promotional mail regarding new products, check the below box and enter your address.




You may receive promotional mail within 60 days of making this request, but we will not send promotional mail to this address after that period.



If you are a current customer, you will still receive information or notifications by mail regarding services to which you currently subscribe.


Door-to-Door Solicitations


If you no longer wish to receive door-to-door solicitations, check the below box and enter your address.


You may receive in-person solicitations within 30 days of making this request, but we will not conduct in-person solicitations at this address after that period.


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