Are you gearing up for a cross-town move or a cross-country reset in a whole new place? Xfinity makes transferring your service a lot quicker than waiting on the phone and can be done whenever and from wherever.
We also offer some quick resources if you want to understand the moving process and what you need to do:
- Looking for answers to questions like "Can I have services temporarily at my old and new addresses while moving?" Here are some frequently asked questions on what to expect when you move.
- Unsure of what equipment to bring? Learn what equipment you should take with you when you relocate to your new home.
- Want to figure out how to set up your router? Follow these instructions to set up your third-party modems or your Xfinity Gateway.
- Not sure if you need a technician at your new spot for the installation? Here are some ways to contact us.
- Are you or your kid starting college or going back to school? Check our on-campus and off-campus offerings here.
- Looking for a fresh start and savings on your phone plan? Explore Xfinity Mobile plans
Xfinity has created a number of digital solutions to make your move easier – from service appointment management, to paying your bill online, and more. Now, more than ever, customers are doing more online – faster. You can jumpstart a move by simply logging in to Xfinity, registering your move date and new address, and select a time and day for your installation. It’s that simple. Even better, if you're an X1 customer, simply say, “Move with Xfinity” directly into your voice remote to get the ball rolling.
Xfinity offers 2-hour appointment windows and technician appointments on nights and weekends to meet you wherever and whenever they need. Xfinity also provides an easy way for you to keep track of your move through real-time text messages and useful information tailored to you, such as a technician arrival messages. You can opt in to these messages by texting appt’ to 266278 to see a variety of options (if applicable) to manage an existing appointment, including viewing, rescheduling, or canceling it.
While waiting for your televisions to be set up, the whole family can still watch movies, shows and live events with the Xfinity Stream app or via the Xfinity Stream portal. Easily manage all aspects of your service on the Xfinity App, including managing your appointments and digital troubleshooting.
