A message from Tom Karinshak, President and Chief Customer Experience Officer
I wanted to take a moment to thank you for your business and for placing your trust in us. We know you count on us to stay connected, protected, and entertained – and we do not take for granted the central role we play in your everyday life.
Make the Most of Your Connection
With so many of us continuing to learn and work from home, and get entertainment, I also wanted to share a few resources we have pulled together to help you optimize, manage, and safeguard your connection:
- Tips to Improve WiFi Performance
- Set up Parental Controls
- Stay Safe Online
- Manage your Xfinity Services, including billing and logging into your account online
- Sign up to receive text messages about things like outage alerts and appointment reminders
- Visit the Status Center to see how your connection is performing and fix common issues
Personalized Digital Solutions
We understand your time is valuable, so we’ve built simple digital options for quick and effective support and troubleshooting, right at your fingertips. You can use the Xfinity App to connect new devices, manage your home network, troubleshoot common issues, and view account charges.
Need more help? The Xfinity Assistant is equipped with the same information and troubleshooting steps as our live agents, ready to solve problems without the need to call us. If you still need or want to speak to someone, our teammates are ready to help – either to chat or to speak with you live.
- Download the Xfinity App
- Visit Xfinity.com
- Find an Xfinity Store near you
- Call 1-800-Xfinity (1-800-934-6489)
- Schedule or change a Technician appointment
Tell Us How We’re Doing
We work hard to earn your business every day with products and services that are reliable, helpful, and easy to use. Whether you’ve had an experience you love, or one that fell short of expectations, your feedback helps to shape the products, services, and experiences we provide. To share your thoughts, I encourage you to contact me and tell me what you like and ways we can improve. Thank you again for your business and for trusting us to deliver the services you depend on.
Thank you!
Tom Karinshak
President, Customer Experience & Strategy Operations at Comcast
