Hopefully you're 100% happy with Xfinity Mobile from the get-go. However, if you want to part ways for any reason, you can return your device and cancel your service for a refund up to 14 days from when your device ships or you bought it in the store.
If you purchased your device as a replacement on an existing line or as an early upgrade, it's only eligible for exchange, not return. Learn more about returns and exchanges.
Apply for a device refund
To receive a full device refund, you’ll need to return everything that came with your phone including the box, SIM card, battery, charger, and manual. Make sure your device is in like-new condition with no damaged or missing parts. If anything is missing or the device is not in like-new condition, we may not be able to process your refund.
If you have everything good to go, contact us through chat within 14 days of when your device shipped to start your return.
Restocking fee for device returns
A restocking fee of $35 applies to most returned and exchanged devices. We'll deduct this fee from your refund. There is no restocking fee for accessories.
Apply for a service refund
You can get refunded for the cost of your Xfinity Mobile service, taxes, data usage, international long distance, and roaming up to 14 days from when your device ships.
If you're not fully satisfied with your Xfinity Mobile service and want to request a refund, you can now start the process online.