Xfinity Mobile’s latest price plan includes unlimited calls and texts to and from Mexico and Canada and unlimited data when traveling to those countries when you choose an Unlimited data option. For By the Gig data customers and for customers on all previous price plans, unlimited calls and texts to Mexico and Canada from the U.S. are available for $10 per month per line.
For By the Gig data customers and for customers on all previous price plans flat-rate calls to the U.S. from Mexico and Canada and for data use while traveling abroad is available, you can learn more about global calling options here. You can upgrade to our latest price plan in the Xfinity app, by using your account tools online, or by calling or chatting with us.
These benefits are only available on phone lines. Calls made from a smartwatch paired to a phone with a Call Pass are charged a per-minute rate.
With the Unlimited or Unlimited Plus data options
On our latest price plan, unlimited calls, texts, and data between the United States and Mexico and Canada are included for all customers with the Unlimited or Unlimited Plus data options. You don’t need to do anything; it’s automatically part of your plan. You can also use unlimited data while traveling to Mexico and Canada, with data speeds based on the Unlimited data option you choose:
- With Unlimited Plus, you receive the Mexico and Canada Unlimited Plus Pass, which includes up to 5 GB of data at 5G or 4G LTE speeds and then unlimited data at up to 256 Kbps for the remainder of your billing cycle.
- With Unlimited, you receive the Mexico and Canada Unlimited Plus, which includes unlimited data at up to 256 Kbps.
For the best experience using data while visiting Mexico and Canada, you may want to switch to the Unlimited Plus option on our latest price plan before traveling.
Available maximum data speeds are subject to availability in the location you’re using your phone.
With the By the Gig data option and previous price plans
With By the Gig data, and with any data option on our previous price plans, you can add a Mexico and Canada Call Pass for $10 per month per line by following the steps below. This allows you to place unlimited calls and texts to Mexico and Canada. For flat-rate calls to the U.S. from other countries and for data use while traveling abroad, you can learn more about global calling options here.
Activating the Mexico and Canada Call Pass
With the Xfinity app
To activate the Mexico and Canada Call Pass using the Xfinity app:
- Sign in to the Xfinity app using the Primary user’s Xfinity ID and password.
- From the Services tab, select Mobile lines and data usage located within the Mobile services card.
- Once the customer is on the Xfinity Mobile landing page, select the phone line you’d like to turn the feature on.
- Once you’re on the Line details screen, scroll to the Plan Features category, then select Get Call Pass to Mexico and Canada and follow the prompts.
- You may be required to sign in again.
- You'll see a confirmation screen once you’ve successfully added the Mexico and Canada Call Pass.
- You'll see a confirmation screen once you’ve successfully added the Mexico and Canada Call Pass.
At xfinity.com
To activate the Mexico and Canada Call Pass using your Xfinity Mobile account on xfinity.com:
- Log in to your Xfinity Mobile account.
- Go to any line's Data Details.
- Add it from there.
Additional information
Here are a few things you should be aware of if you activate the Mexico and Canada Call Pass on one or more lines on your account:
- It doesn't cover calls made from Mexico and Canada to the United States.
- The $10 per month charge will recur until you choose to remove the Call Pass.
- It's not pro-rated or refundable, no matter when you add or remove it.
- When you remove it, it'll remain active for the rest of your current billing cycle.
- At the start of the next, it'll become inactive.
- When it's removed, you'll go back to paying a per-minute rate for your calls to Mexico and Canada.
- Your Call Pass will come with you if you switch between data options.