Learn more about what to do if you can't log in to your account.
Do you know your Xfinity ID username and password?
If so, you're in business. We keep things simple by having your Xfinity Internet credentials match those for your Xfinity Mobile account. Try logging in to your Xfinity app or online account with your Xfinity Internet username and password.
If you forgot your Xfinity ID or password, there are a few ways to recover your information:
- Click the link to recover your Xfinity ID and password.
- Chat with an Xfinity Mobile specialist if you're a customer and see the "not a customer" screen when trying to access your account.
If you're having trouble with your account access and want to make a quick payment, you can do so using Quick Pay. With Quick Pay, anyone can make a quick payment on your behalf without having full access to your account.