Before you start using your new Xfinity Mobile device, you'll need to activate it.
If you’re getting a new number for your phone
Activation is a one-step process if you’re getting a new number, and it should only take a few minutes. Once activation is complete, you'll be ready to go with your new digits.
If you’re keeping your old number for your phone
You'll have to transfer your old number to Xfinity Mobile if you want to keep it.
Before starting the process, make sure you have accurate information from your previous carrier. You’ll need the following:
- Billing name
- Billing address
- Account number
- PIN and/or password
- Last four digits of the Social Security number (SSN) on the account
Be sure to double check everything. Incorrect account information will prevent you from being able to transfer your number. Learn more about locating this information.
If all of your information is correct, the transfer process from most major carriers will be complete within 10 minutes. For some smaller carriers, it can take up to an hour. If you're transferring the number from a landline or wireline, it takes, on average, five business days.
There's no need to sit by your phone waiting for it to activate. We'll send you a confirmation email when you're good to go. We'll also email you if there's an issue with the transfer, with instructions on what to do next. And you can always visit xfinitymobile.com to check your activation status.
If you're activating a smartwatch
For information about smartwatch activation, visit xfinity.com/activatewatch.
Need some help?
If you’re having trouble getting started, check out some reasons your device may not be activating. You can always contact us through chat to connect with an Xfinity Mobile Specialist.