What is a Port PIN?
The Port PIN (sometimes called Transfer PIN, Port-Out PIN, Temporary Port-Out PIN, Security PIN or Number Transfer PIN) is a temporary PIN that your current carrier generates by request, to ensure no one improperly uses your phone number.
The Port PIN is usually different from an Account PIN used to access or verify your account.
In most cases you’ll need to request this PIN before canceling the line with your previous carrier.
What information is needed to port my number to Xfinity Mobile?
To port a telephone number to Xfinity Mobile, you should have the following existing account information available:
- Telephone number being ported
- Account number
- PIN
- Account holder’s name
- Billing address
AT&T
Account number
You can see your AT&T account number online or in the top-right corner of your bill.
Number Transfer PIN: Call *PORT
Call *PORT from your AT&T mobile device.
Follow the prompts to get your Number Transfer PIN sent to you by text message.
You’ll need your account passcode to generate the Number Transfer Pin when calling *PORT.
Number Transfer PIN: With the myAT&T app
Sign in to the myAT&T app.
Go to your profile and select People & Permissions.
Scroll to Transfer phone number and select Request a new PIN.
Your Number Transfer PIN will display on the screen.
Number Transfer PIN: Online with myAT&T
Go to your myAT&T profile.
Choose People & Permissions > Wireless.
Scroll to Transfer phone number and select Request a new PIN.
Your Number Transfer PIN will display on the screen.
Contact
1-800-331-0500
AT&T Landline
Account number
Your AT&T Landline account number can be found on your bill and may be your 10-digit phone number.
Number Transfer PIN
Contact AT&T for instructions on how to generate Number Transfer PIN.
Contact
1-800-288-2020
AT&T Prepaid
Account number
To get your AT&T PREPAID account number, call.
Number Transfer PIN
You may be able to generate a Number Transfer PIN by dialing *PORT (7678) from the mobile number you want to move. Be sure to have your security passcode for your wireless account handy.
However, if this doesn’t work, contact AT&T for instructions.
Contact
1-800-901-9878 (Monday through Saturday)
Dial 611 from your AT&T prepaid phone (anytime)
Boost Mobile
Contact Boost Mobile for your ACCOUNT # and to request PORT OUT PIN.
Contact
1-888-266-7848 or 1-866-402-7366
Consumer Cellular
Account number
Your account number can be found on your bill.
Port Out PIN
Contact Consumer Cellular for instructions on how to generate PORT OUT PIN.
Contact
1-888-345-5509
Cricket
Account number
You can get your account number by signing in to your myCricket app or My Account online, calling or chatting with Cricket Support or visiting a Cricket store.
Number transfer PIN
To get your number transfer PIN, dial *7678 from your Cricket Wireless device.
Alternatively, dial 611 from your Cricket Wireless device. Make sure to say “porting” when prompted.
You can also call from any device. When calling Customer Service, you’ll need your Account PIN to generate the Number Transfer Pin.
Contact
1-800-CRICKET (274-2538)
C-Spire
To transfer your phone number to another carrier, contact C-Spire directly.
Contact
Call: 1-855-CSPIRE5 (277-4735)
Chat: cspire.com
Text: Send a text to 611.
In person: Visit a local store.
FreedomPop
Please contact customer service for your porting details. Additional information can be found here.
Contact
1-888-702-8302
Frontier Communications
Account number
When you sign in to your Frontier account to view your bill online, you'll find your 17-digit account number at the top right beneath Key Account Information.
On the paper bill, your account number is located at the top left under Account Summary.
Port Out PIN
Contact Frontier for this information.
Contact
1-800-921-8106
Google Fi
You will need to cancel your Google Fi service and transfer your number before you switch carriers. Follow the steps found here.
Contact
Receive a call, chat, or email at support.google.com.
Google Voice
You will need to follow the instructions found here to port your Google Voice number out to another carrier.
Contact
Receive a call, chat, or email at support.google.com.
Lyca Mobile
Account number
Log in to your Lycamobile portal or call Lycamobile for your 11-digit account number.
Port Out PIN
Contact Lyca Mobile for this information. Additional information can be found here.
Contact
1-866-277-3221
Metro by T-Mobile
Account number
Log in to metrobyt-mobile using your phone number and Account PIN.
Your account number is a nine-digit number.
Port Out PIN: Online at MetroByT-Mobile.com
Log in to your account on MetroByT-Mobile.com.
Choose Profile Settings > Request a transfer PIN. Follow the directions on screen.
Contact
1-888-863-8768
Mint Mobile
Please contact Mint Mobile customer care for your Account Number and Port Out PIN
Contact
1-800-683-7392
mintmobile.com (Fox Bot)
Mint Mobile App
Net10
Please contact Net10 for your Account Number and Port Out PIN.
For any problems releasing your number for porting, contact the port center at 1-800-327-2077 or text “Help” to 611611 for assistance.
Contact
1-800-327-2077
Republic Wireless by Dish
Account number
Each phone number has its own account number. Find your account number online.
Log in to the My Account portal.
Select Manage Line for the line you want to transfer.
Then, select Transfer My Number Out.
Port Out PIN
Your Port Out PIN is specific to each phone number on your account.
For access to your PIN, please call our Republic Care team. Additional information can be found here.
Contact
1-866-550-9843
Spectrum
Account number
Sign in to your Spectrum.net account and navigate to the Billing tab. Your Spectrum Mobile Account Number is listed on the top of your statement.
PIN/security code
Your PIN is the four-digit security code associated with your Spectrum accounts.
It can be found online (as a PDF Statement or Spectrum Mobile Statement), on the My Spectrum App or on a paper statement.
Additional information can be found here.
Contact
1-833-224-6603
Sprint (now T-Mobile)
Instructions for finding your account number and Port Out PIN should be the same as T-Mobile, but if you have any questions contact T-Mobile.
Contact
1-800-937-8997
Straight Talk
Please contact Straight Talk for your account number and Port Out PIN.
For any problems releasing your number for porting, contact the port center at 1-800-327-2077 or text “Help” to 611611 for assistance.
Contact
1-800-327-2077
Telcel America
Account number
Your account number is the MEID or IMEI serial number on your phone, or the last 15 digits of your BYOP SIM card.
Port Out PIN
Please contact Telcel for your port out PIN.
Contact
1-800-220-9518
T-Mobile
Account number
Find your nine-digit account number on your bill or online account.
Port Out PIN
t-mobile.com/support/account/transfer-your-phone-number
Port Out PIN: From the T-Mobile app
Download and log in to the T-Mobile app.
Select Account > Profile Settings.
Choose Line Settings > Request a transfer PIN. Follow the directions on the screen.
Port Out PIN: Online at T-Mobile.com
Log in to your account on T-Mobile.com.
In the top right corner, select My Account or your name.
Choose Profile > Line Settings.
Select Request a transfer PIN > Get a transfer PIN. Follow the directions on the screen.
Check port status
To check the status of your port request, contact T-Mobile at 1-877-789-3106. They'll look up your request and give you any updates.
Contact
1-800-937-8997
T-Mobile Prepaid
Account number
Find your account number on your bill or online account.
Port Out PIN
Please contact T-Mobile Prepaid for instructions on how to generate this PIN.
Contact
1-877-778-2106 (Monday-Sunday: 5 a.m. to 1 a.m. CST)
Total Wireless by Verizon
Account number
This can be found under Settings in your phone or Dial *#06#.
It may be the IMEI number of the phone or the last 15 digits of the SIM card.
Number Transfer PIN
Text “NTP” to 611611.
Contact
1-866-663-3633 (Monday-Sunday: 8 a.m. to 11:45 p.m. ET)
totalbyverizon.com/support/contact-us
TracFone
Account number
Please contact TracFone for your Account Number and Port Out PIN.
For any problems releasing your number for porting, contact the port center at 800-327-2077 or text “Help” to 611611 for assistance.
Contact
1-800-327-2077
U.S. Cellular
Find your account number and Port Out PIN by calling U.S. Cellular.
Contact
1-888-944-9400
US Mobile
Please contact US Mobile by chat or phone for your Account Number and Port Out PIN.
Contact
1-878-205-0088
usmobile.com/help/knowledge-base/porting-your-number-out-of-us-mobile
Verizon Fios (landline phone)
Account number
Your account number can be found on your bill or online account.
Number Transfer PIN
Please contact Verizon for instructions on how to generate this PIN.
Contact
Visit Verizon’s support page to chat or receive a call.
verizon.com/support/residential/contact-us/contactuslanding.htm
Verizon Prepaid
Account number
Your account number can be found on your bill or online account.
Number Transfer PIN
To get a Number Transfer PIN you must have a standard monthly account. You must be logged in to My Verizon as Account Owner or Account Manager. There are three methods to get a Number Transfer PIN.
Number Transfer PIN: Dial #PORT
Dial #PORT from the smartphone that has the number you want to transfer.
Our system verifies you're dialing from the phone to be transferred.
We'll send you a link to generate the Number Transfer PIN in My Verizon.
Number Transfer PIN: From the My Verizon app
In the My Verizon app, select Create Your Number Transfer PIN.
Number Transfer PIN: Online at the My Verizon website
On the My Verizon website, go to My Profile > Number Transfer PIN > "Generate PIN"
Contact
1-888-294-6804
Verizon Wireless
Number Lock
Before you can move a number to another device or carrier, be sure Number Lock is turned off.
Turn off Number Lock: Dial *611
Dial *611.
Turn off Number Lock: From the My Verizon app
Tap the Settings > Number Lock > Choose number.
Turn off Number Lock: Online at the My Verizon website
Go to the Number Lock page > Off for the number(s) that you want to unlock.
Respond to the security authorization code we send you. This confirms it's OK to unlock your number.
Tap or click Save Changes. Now you can move the number(s) you unlocked.
Account number
Your account number can be found on your bill or online account. Please enter the full 14 digits with no dash.
Number Transfer PIN
To get a Number Transfer PIN you must have a standard monthly account.* You must be logged in to My Verizon as Account Owner or Account Manager. There are three methods to get a Number Transfer PIN.
Number Transfer PIN: Dial #PORT
Dial #PORT from the smartphone that has the number you want to transfer.*
Our system verifies you're dialing from the phone to be transferred.
We send you a link to generate the Number Transfer PIN in My Verizon.
Number Transfer PIN: From the My Verizon app
Select Create Your Number Transfer PIN.
Number Transfer PIN: Online at the My Verizon website
Go to My Profile > Number Transfer PIN > "Generate PIN"
Contact
1-800-922-0204
verizon.com/support/port-out-faqs
Vonage
Account number
Log in to your Vonage online account.
Port Out PIN
You may use any PIN you like, e.g., 1234. Vonage does not verify. Find more information here.
Contact
1-844-365-9460
Xfinity Voice
Account number
Find your account number on your bill or online account.
Port Out PIN
Contact Xfinity to request this PIN.Contact
xfinity.com/learn/home-phone-services
Other
You can usually find your account number on your bill or online account. For your Port Out PIN, look for instructions on your carrier’s website or contact your carrier.