If your previous carrier has an app, that's usually the quickest way to find your account information. If you can't access it there, use the instructions below to find account numbers and PINs for major carriers and MVNOs.

What is a Port PIN?

The Port PIN (sometimes called Transfer PIN, Port-Out PIN, Temporary Port-Out PIN, Security PIN or Number Transfer PIN) is a temporary PIN that your current carrier generates by request, to ensure no one improperly uses your phone number.

The Port PIN is usually different from an Account PIN used to access or verify your account.

In most cases you’ll need to request this PIN before canceling the line with your previous carrier.

What information is needed to port my number to Xfinity Mobile?

To port a telephone number to Xfinity Mobile, you should have the following existing account information available:

Telephone number being ported
Account number
PIN
Account holder’s name
Billing address

AT&T

Account number

You can see your AT&T account number online or in the top-right corner of your bill.

Number Transfer PIN: Call *PORT

Call *PORT from your AT&T mobile device.

Follow the prompts to get your Number Transfer PIN sent to you by text message.

You’ll need your account passcode to generate the Number Transfer Pin when calling *PORT.

Number Transfer PIN: With the myAT&T app

Sign in to the myAT&T app.

Go to your profile and select People & Permissions.

Scroll to Transfer phone number and select Request a new PIN.

Your Number Transfer PIN will display on the screen.

Number Transfer PIN: Online with myAT&T

Go to your myAT&T profile.

Choose People & Permissions > Wireless.

Scroll to Transfer phone number and select Request a new PIN.

Your Number Transfer PIN will display on the screen.

Contact

1-800-331-0500

att.com/portout

AT&T Landline

Account number

Your AT&T Landline account number can be found on your bill and may be your 10-digit phone number.

Number Transfer PIN

Contact AT&T for instructions on how to generate Number Transfer PIN.

Contact

1-800-288-2020

customerservice.att.com

AT&T Prepaid

Account number

To get your AT&T PREPAID account number, call.

Number Transfer PIN

You may be able to generate a Number Transfer PIN by dialing *PORT (7678) from the mobile number you want to move. Be sure to have your security passcode for your wireless account handy.

However, if this doesn’t work, contact AT&T for instructions.

Contact

1-800-901-9878 (Monday through Saturday)

Dial 611 from your AT&T prepaid phone (anytime)

att.com/prepaid

Boost Mobile

Contact Boost Mobile for your ACCOUNT # and to request PORT OUT PIN.

Contact

1-888-266-7848 or 1-866-402-7366

my.boostmobile.com

Consumer Cellular

Account number

Your account number can be found on your bill.

Port Out PIN

Contact Consumer Cellular for instructions on how to generate PORT OUT PIN.

Contact

1-888-345-5509

consumercellular.com

Cricket

Account number

You can get your account number by signing in to your myCricket app or My Account online, calling or chatting with Cricket Support or visiting a Cricket store.

Number transfer PIN

To get your number transfer PIN, dial *7678 from your Cricket Wireless device.

Alternatively, dial 611 from your Cricket Wireless device. Make sure to say “porting” when prompted.

You can also call from any device. When calling Customer Service, you’ll need your Account PIN to generate the Number Transfer Pin.

Contact

1-800-CRICKET (274-2538)

cricketwireless.com

C-Spire

To transfer your phone number to another carrier, contact C-Spire directly.

Contact

Call: 1-855-CSPIRE5 (277-4735)

Chat: cspire.com

Text: Send a text to 611.

In person: Visit a local store.

FreedomPop

Please contact customer service for your porting details. Additional information can be found here.

Contact

1-888-702-8302

freedompop.com/contact-us

Frontier Communications

Account number

When you sign in to your Frontier account to view your bill online, you'll find your 17-digit account number at the top right beneath Key Account Information.

On the paper bill, your account number is located at the top left under Account Summary.

Port Out PIN

Contact Frontier for this information.

Contact

1-800-921-8106

frontier.com

Google Fi

You will need to cancel your Google Fi service and transfer your number before you switch carriers. Follow the steps found here.

Contact

Receive a call, chat, or email at support.google.com.

Google Voice

You will need to follow the instructions found here to port your Google Voice number out to another carrier.

Contact

Receive a call, chat, or email at support.google.com.

Lyca Mobile

Account number

Log in to your Lycamobile portal or call Lycamobile for your 11-digit account number.

Port Out PIN

Contact Lyca Mobile for this information. Additional information can be found here.

Contact

1-866-277-3221

Metro by T-Mobile

Account number

Log in to metrobyt-mobile using your phone number and Account PIN.

Your account number is a nine-digit number.

Port Out PIN: Online at MetroByT-Mobile.com

Log in to your account on MetroByT-Mobile.com.

Choose Profile Settings > Request a transfer PIN. Follow the directions on screen.

Contact

1-888-863-8768

metrobyt-mobile.com

Mint Mobile

Please contact Mint Mobile customer care for your Account Number and Port Out PIN

Contact

1-800-683-7392

mintmobile.com (Fox Bot)

Mint Mobile App

Net10

Please contact Net10 for your Account Number and Port Out PIN.

For any problems releasing your number for porting, contact the port center at 1-800-327-2077 or text “Help” to 611611 for assistance.

Contact

1-800-327-2077

net10wireless.com

Republic Wireless by Dish

Account number

Each phone number has its own account number. Find your account number online.

Log in to the My Account portal.

Select Manage Line for the line you want to transfer.

Then, select Transfer My Number Out.

Port Out PIN

Your Port Out PIN is specific to each phone number on your account.

For access to your PIN, please call our Republic Care team. Additional information can be found here.

Contact

1-866-550-9843

Spectrum

Account number

Sign in to your Spectrum.net account and navigate to the Billing tab. Your Spectrum Mobile Account Number is listed on the top of your statement.

PIN/security code

Your PIN is the four-digit security code associated with your Spectrum accounts.

It can be found online (as a PDF Statement or Spectrum Mobile Statement), on the My Spectrum App or on a paper statement.

Additional information can be found here.

Contact

1-833-224-6603

spectrum.net/contact-us

Sprint (now T-Mobile)

Instructions for finding your account number and Port Out PIN should be the same as T-Mobile, but if you have any questions contact T-Mobile.

Contact

1-800-937-8997

tmobile.com

Straight Talk

Please contact Straight Talk for your account number and Port Out PIN.

For any problems releasing your number for porting, contact the port center at 1-800-327-2077 or text “Help” to 611611 for assistance.

Contact

1-800-327-2077

straighttalk.com

Telcel America

Account number

Your account number is the MEID or IMEI serial number on your phone, or the last 15 digits of your BYOP SIM card.

Port Out PIN

Please contact Telcel for your port out PIN.

Contact

1-800-220-9518

telcel.com

T-Mobile

Account number

Find your nine-digit account number on your bill or online account.

Port Out PIN

t-mobile.com/support/account/transfer-your-phone-number

Port Out PIN: From the T-Mobile app

Download and log in to the T-Mobile app.

Select Account > Profile Settings.

Choose Line Settings > Request a transfer PIN. Follow the directions on the screen.

Port Out PIN: Online at T-Mobile.com

Log in to your account on T-Mobile.com.

In the top right corner, select My Account or your name.

Choose Profile > Line Settings.

Select Request a transfer PIN > Get a transfer PIN. Follow the directions on the screen.

Check port status

To check the status of your port request, contact T-Mobile at 1-877-789-3106. They'll look up your request and give you any updates.

Contact

1-800-937-8997

tmobile.com

T-Mobile Prepaid

Account number

Find your account number on your bill or online account.

Port Out PIN

Please contact T-Mobile Prepaid for instructions on how to generate this PIN.

Contact

1-877-778-2106 (Monday-Sunday: 5 a.m. to 1 a.m. CST)

prepaid.t-mobile.com/home

Total Wireless by Verizon

Account number

This can be found under Settings in your phone or Dial *#06#.

It may be the IMEI number of the phone or the last 15 digits of the SIM card.

Number Transfer PIN

Text “NTP” to 611611.

Contact

1-866-663-3633 (Monday-Sunday: 8 a.m. to 11:45 p.m. ET)

totalbyverizon.com/support/contact-us

TracFone

Account number

Please contact TracFone for your Account Number and Port Out PIN.

For any problems releasing your number for porting, contact the port center at 800-327-2077 or text “Help” to 611611 for assistance.

Contact

1-800-327-2077

tracfone.com

U.S. Cellular

Find your account number and Port Out PIN by calling U.S. Cellular.

Contact

1-888-944-9400

uscellular.com

US Mobile

Please contact US Mobile by chat or phone for your Account Number and Port Out PIN.

Contact

1-878-205-0088

usmobile.com/help/knowledge-base/porting-your-number-out-of-us-mobile

Verizon Fios (landline phone)

Account number

Your account number can be found on your bill or online account.

Number Transfer PIN

Please contact Verizon for instructions on how to generate this PIN.

Contact

Visit Verizon’s support page to chat or receive a call.

verizon.com/support/residential/contact-us/contactuslanding.htm

Verizon Prepaid

Account number

Your account number can be found on your bill or online account.

Number Transfer PIN

To get a Number Transfer PIN you must have a standard monthly account. You must be logged in to My Verizon as Account Owner or Account Manager. There are three methods to get a Number Transfer PIN.

Number Transfer PIN: Dial #PORT

Dial #PORT from the smartphone that has the number you want to transfer.

Our system verifies you're dialing from the phone to be transferred.

We'll send you a link to generate the Number Transfer PIN in My Verizon.

Number Transfer PIN: From the My Verizon app

In the My Verizon app, select Create Your Number Transfer PIN.

Number Transfer PIN: Online at the My Verizon website

On the My Verizon website, go to My Profile > Number Transfer PIN > "Generate PIN"

Contact

1-888-294-6804

verizonwireless.com/prepaid

Verizon Wireless

Number Lock

Before you can move a number to another device or carrier, be sure Number Lock is turned off.

Turn off Number Lock: Dial *611

Dial *611.

Turn off Number Lock: From the My Verizon app

Tap the Settings > Number Lock > Choose number.

Turn off Number Lock: Online at the My Verizon website

Go to the Number Lock page > Off for the number(s) that you want to unlock.

Respond to the security authorization code we send you. This confirms it's OK to unlock your number.

Tap or click Save Changes. Now you can move the number(s) you unlocked.

Account number

Your account number can be found on your bill or online account. Please enter the full 14 digits with no dash.

Number Transfer PIN

To get a Number Transfer PIN you must have a standard monthly account.* You must be logged in to My Verizon as Account Owner or Account Manager. There are three methods to get a Number Transfer PIN.

Number Transfer PIN: Dial #PORT

Dial #PORT from the smartphone that has the number you want to transfer.*

Our system verifies you're dialing from the phone to be transferred.

We send you a link to generate the Number Transfer PIN in My Verizon.

Number Transfer PIN: From the My Verizon app

Select Create Your Number Transfer PIN.

Number Transfer PIN: Online at the My Verizon website

Go to My Profile > Number Transfer PIN > "Generate PIN"

Contact

1-800-922-0204

verizon.com/support/port-out-faqs

Vonage

Account number

Log in to your Vonage online account.

Port Out PIN

You may use any PIN you like, e.g., 1234. Vonage does not verify. Find more information here.

Contact

1-844-365-9460

Xfinity Voice

Account number

Find your account number on your bill or online account.

Port Out PIN

Contact Xfinity to request this PIN.

Contact

xfinity.com/learn/home-phone-services

Other

You can usually find your account number on your bill or online account. For your Port Out PIN, look for instructions on your carrier’s website or contact your carrier.