Accessibility - Directory Assistance and Operator Services Exemption Form

 

Eligibility Requirements
To enroll or renew enrollment in the Comcast Directory Assistance/Operator Assistance exemption program, the Comcast customer must subscribe to XFINITY Voice service.  The Comcast customer must provide a certified card or letter from an authorized state agency (example certificate of blindness), or a letter of eligibility from their physician.

Massachusetts Residents Only: Customers ages 65 and older are eligible for the exemption regardless of physical or visual disability. Customers who meet the age requirement in Massachusetts must provide a copy of a valid identification card. Directory Assistance charges and Operator Assistance charges will be waived for eligible participants.  

 

Application and Eligibility Certification

Please fill out and sign this form and click submit. Or for a paper copy to fill out click here.

 

Send the appropriate proof of certifications in an email to:

OS/DA Email Address: OSDA@Comcast.com

Alternatively, proof of certifications may be faxed to 866-599-4268 , or mailed to Comcast Cable.

Attn: OSDA

1701 JFK Blvd.

Philadelphia, PA 19103

Please mark each box applicable*

Under penalty of perjury, I confirm that I qualify for the above noted exemption of Comcast Directory Assistance. I understand that I am required to notify Comcast if the need for an Exemption no longer exists. If Questions, please call Accessibility Department at 855-270-0379.