Xfinity's Commitment to Keeping You Connected

• Getting better speeds may be as easy as repositioning your Gateway. Watch our series of video tips to help enhance your WiFi experience while everyone is learning and working from home.
• You can also run an Xfinity xFi speed test to make sure your Internet is performing as it should.
• Lastly, extend your WiFi signal and get better coverage with xFi Pods. Learn how pods work with your xFi Gateway for consistent coverage.

Xfinity help is always available on your smartphone, in X1, and online.

Chat with us anytime through the Xfinity Assistant (available in the My Account app, the Xfinity app and Facebook Messenger through the Xfinity Facebook page) or the Xfinity Assistant for Xfinity Mobile (also available in the Xfinity App).

We also recommend using our digital tools to manage your services:

• Manage your Xfinity account: Visit My Account online or use the app to view and pay your bill, change your WiFi name and password, change your Internet speed, check for service outages, explore your TV channel lineup or troubleshoot your Xfinity equipment.
• Manage your Xfinity Mobile account: Visit My Account for Xfinity Mobile online or use the app to view and pay your bill, view your data usage, switch your data to Unlimited or By the Gig shared data or track your order.
• Manage your home WiFi: Visit the xFi portal or Xfinity app to manage the devices on your network, get alerts when new devices connect, run health checks for your Internet service, or set parental controls and bedtime schedules for your child’s devices.
• Turn your tablet into a TV screen: Use the Xfinity Stream app to watch your entire TV lineup, On Demand library, video purchases and DVR recordings in any room of your house.

For certain issues like downed wires or misapplied payments, you can even file a report online.

In March, many schools and employers made the move to remote learning and working. Now this fall, many schools will return to some form of distance learning. Microsoft Teams, Google Meet and Zoom are the most common applications that replicate a virtual classroom experience. If you’re having trouble with your distance learning experience, and you’ve already tried troubleshooting using the tips found here you may be having issues with the applications themselves. Here are some resources to help:

Google Meet

• Find Help with Google Meet
• Troubleshooting Google Meet
  • People can't hear you in meetings
  • Google Meet video and audio quality
  • People can't see me in the meeting
• Google Meet Training

Zoom

• Find Help on Zoom
• Troubleshooting Zoom
  • My camera isn't working
  • There's an echo in my meeting
  • My audio isn't working
  • Frequently Asked Questions for Zoom
  • Video Tutorials for Zoom

Microsoft Teams

• Find Help with Teams: Access Help by clicking the Help button on the left side of the app, then select Topics, Training, or What's new. Search for a topic or use the tabs at the top to browse.
• Microsoft Teams Help & Learning
• Troubleshooting Teams;
  • My camera isn't working in Teams
  • My microphone isn't working in Teams

There are several reasons for a network event, including weather and local construction. We have national and local teams monitoring our network around the clock and working to address any issues. Often, we can correct them before they affect our customers.

To check for local outages, visit the Outage Status Center. To see the status of your home network and services, visit My Account online or use the My Account app. If you have an Xfinity Gateway, you can also use the Xfinity app. If you're concerned about wires in your area, report an issue online.

Law enforcement officials are seeing an increase in the number of people sending phishing emails with malicious attachments or links to fraudulent websites. We can help you stay cyber-savvy:

• Avoid clicking on links and attachments in emails from sources you don’t know.
• Do not provide any personal or financial information in an email.
• Treat your cell phone like your computer. Scrutinize texts as you would email – phishing scams are increasingly using text.
• Enroll in two-step verification, a security measure that helps protect online access to My Account and other Xfinity apps by requiring a verification code to sign in.

In addition, customers with an xFi Gateway get extra online protection through Xfinity xFi Advanced Security. Advanced Security helps monitor all your connected devices in real-time and alerts you when it identifies that your WiFi network is experiencing a potential threat; it helps to ensure that you don’t accidentally visit sites that are not secure, to protect you from phishing attacks, and to prevent you from downloading dangerous files; and it also blocks unknown sources from remotely accessing your devices, like home cameras or smart door locks.