Comcast Smart Solutions Expands Digital Signage Offerings Through New Relationships with Rivalry Tech and LetzChat
December 11, 2024
Comcast Smart Solutions, a division of Comcast Corporation (NASDAQ: CMCSA) that specializes in smart technologies for businesses and communities, announced today new collaborations with Rivalry Tech and LetzChat to expand its Digital Signage portfolio in the healthcare, hospitality, quick-serve restaurant (QSR), and sports and entertainment venue sectors. By adding Rivalry Tech’s self-service ordering technology and LetzChat’s AI-powered language translation service, Comcast Smart Solutions is helping businesses boost fulfillment times, manage operational challenges, and provide streamlined and more accessible experiences to customers.
Rivalry Tech and LetzChat join Creative Realities, Inc. (CRI), a leading provider in digital signage and dynamic menu boards, in Comcast Smart Solutions’ technology provider ecosystem for these sectors. CRI’s Content Management System (CMS) tech stack, Clarity, which is designed specifically for the food and beverage industry, easily integrates with Rivalry Tech and LetzChat. Together, these advanced technologies offer powerful tools to impact cart sizes, help deliver order accuracy, improved communication, and data-driven insights.
Our expanded provider technology ecosystem underscores our commitment to offering innovative solutions that elevate the customer experience and help drive operational impact. With Rivalry Tech's self-serve kiosks and LetzChat's AI-powered translation services, we're equipping our clients to better engage with their customers and address the unique challenges of today’s dynamic foodservice industry.
Michael Slovin, Vice President and General Manager at Comcast Smart Solutions
Rivalry Tech's ADA-compliant self-serve kiosks and modern software platform transform the ordering process by limiting the potential for human error and giving customers the ability to confirm order accuracy. Through real-time menu updates, streamlined kitchen workflows, and integrated payment management, this technology helps optimize operations while delivering a superior guest experience. Additionally, LetzChat's language translation tools can integrate seamlessly with both websites and digital signage, giving foodservice and hospitality businesses an important tool to connect and communicate with a broad, diverse audience.
Powered by Comcast connectivity, Rivalry Tech and LetzChat’s solutions deliver several key benefits, including:
Operational efficiency
Streamline front-of-house operations, helping healthcare, foodservice, hospitality and QSR sectors manage labor costs and boost efficiency.
Universal experience
Multiple-language translation options and ADA-compliant features promote inclusive access for all.
Integration capabilities
Self-serve kiosks can seamlessly integrate with several hardware devices and software platforms including scanners, receipt printers, point of sale (POS) systems and Comcast Smart Solutions' additional digital signage platforms.
Guest experience, operational efficiency, and accessibility are the driving forces behind any solution that we create at Rivalry Tech. With the network and connectivity the Comcast ecosystem provides, we are able to help businesses manage labor costs, boost customer satisfaction, and provide analytical tools through a customer portal to give insights into key consumer data that allows businesses to stay a step ahead of trends in their industry. Our collaboration with Comcast Smart Solutions allows us to tap into their expansive portfolio, resulting in an even more robust and versatile suite of offerings that ultimately benefits all parties.
Derek Maunder, Sr. Director of Operations at Rivalry Tech
LetzChat is excited to work with Comcast Smart Solutions to expand our reach and enhance communication across diverse industries. Our AI-driven translation technology helps ensure seamless engagement with a global audience, supporting over 100 languages and dialects with patented auto-device detection. With easy integration into any website, app, or digital signage platform, LetzChat empowers businesses to provide multilingual experiences, driving customer satisfaction and operational efficiency across products and teams.
Drew Phillips, VP of Customer Success at LetzChat
Comcast Business and Xfinity Communities customers now have access to interoperable advanced technologies that optimize menu interactions, enhance customer experiences, streamline payments, and improve ordering processes. When combined, these offerings can help empower businesses to adapt to changing consumer preferences and stay ahead in a dynamic marketplace.
Comcast Smart Solutions serves additional industries with its Digital Signage solutions powered by Quantela, a leader in data analytics for the media industry. By leveraging strategic relationships with CRI and Quantela, Comcast Smart Solutions can offer holistic and impactful Digital Signage solutions to cities and municipalities, multifamily properties, mixed-use developments, and campuses.
To learn more about Comcast Smart Solutions’ Digital Signage offerings, please visit smartsolutions.comcast.com.
About Comcast Smart Solutions
Comcast Smart Solutions (CSS) is a single stop for smart technology solutions and connectivity, empowering communities and businesses to operate more efficiently and effectively through lower energy use, reduced costs, and higher levels of interaction. We advise, help design, deploy, and support holistic smart technology ecosystems with a vetted and curated ecosystem of top smart technology collaborations to help create efficient and productive buildings and environments that meet the needs of tomorrow’s communities and businesses. Our offerings include Smart Buildings technology, Video Analytics, Smart Mobility, Digital Signage, and Smart Lighting solutions. Visit smartsolutions.comcast.com for more information.
About Comcast Corporation
Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, our businesses reach hundreds of millions of customers, viewers, and guests worldwide. We deliver world-class broadband, wireless, and video through Xfinity, Comcast Business, and Sky; produce, distribute, and stream leading entertainment, sports, and news through brands including NBC, Telemundo, Universal, Peacock, and Sky; and bring incredible theme parks and attractions to life through Universal Destinations & Experiences. Visit comcastcorporation.com for more information.
About LetzChat
LetzChat is a trailblazing AI-powered language translation service provider, offering unparalleled translation capabilities across 104 languages and 100 dialects. Backed by Comcast and operating globally, LetzChat is committed to enhancing communication in the retail industry and beyond.
About Rivalry Tech
Rivalry Tech is a leading provider of self-service kiosk solutions, dedicated to enhancing customer experiences and optimizing business operations. With a strong commitment to innovation and inclusivity, Rivalry Tech continues to push the boundaries of self-service technology.