Steps to close or transfer an account when an account
holder has passed away
We understand that there may be times when you need to take care of an account for your loved one or on behalf of someone else. We are here to support you during this difficult time.
Please note: Only bereavement-related requests will be reviewed.
1
Tell us whether you'd like to transfer account ownership or close the account.
2
Provide the document(s) required for your chosen action.
3
Provide information for both the account holder and yourself.