Update your Xfinity account contact information and preferences

Want to update your account information? You can change your phone number, email settings, display name or messaging preferences at any time by following the steps below.

Note: Only the Primary user on the account can make these changes.

If you're looking to add another Xfinity ID to your account, see how to add and invite users to your Xfinity subscriber account.

Manage contact information

You can manage your contact information and preferences easily on the Account and Identity page or using the Xfinity app.

Phone number preferences

You can receive text and security authentication codes or sign in to your Xfinity account using a verified phone number.

Note: A user can only add or change the phone number associated with their Xfinity ID.

To add or change your phone numbers:

1. Go to the Account and Identity page or Account settings in the Xfinity app (you may be asked to sign in using your Xfinity ID and password).
2. Click Xfinity ID and Security.
   
   
   
3. If there's no mobile number listed, select Add mobile number.
   
   
   
   • Note: If you want to change an existing phone number, click the number and then Change mobile number to edit.
4. Enter your mobile phone number and select Continue.
   
   
   
   • A verification code will be sent to this number.
   • Once you receive it, enter the six-digit code and click Verify.

Note: If you don't receive a verification code to your mobile phone through a text message, contact us for assistance.

Email preferences

You can change the email address where you receive Xfinity account alerts and communications on xfinity.com or using the Xfinity app.

To add a personal email address to your account, follow the steps below:

1. Go to the Account and Identity page or Account settings in the Xfinity app (you may be asked to sign in using your Xfinity ID and password).
   • Note: Individual users on the account can add a personal email address.
2. Click Xfinity ID and Security.
   
   
   
3. Click Add personal email.
   
   
   
   • Note: If you want to change an existing email address, click the address and then Change email to edit.
4. Enter your email address. Click Continue.
   
   
   

Set your preferred email address

If you have more than one email address on the account, you can change your preferred email address.

Note: This is only applicable to accounts with a comcast.net inbox set up.

1. Click the email you’d like to make your preferred email address.
2. Select Make this preferred.
   

   

3. Click Make this preferred on the Emails page to set which email is listed as your preferred email address.
   
   
   
   • A Preferred indicator will appear next to your selection.
4. We'll send the verification code to the email address you entered.
5. Once you receive it, enter the six-digit code and click Verify.

Note: If you have a comcast.net email address, it will be the default preferred option. If you don't, Xfinity will continue using your third-party email address.

Change your mailing address

You can change where your Xfinity bills and communications are mailed to at any time. This does not affect your service address. If you’re moving and wish to change your service address, check your new location's eligibility here.

Note: If you’re enrolled in paperless billing, your bills won't start being mailed to you if you change your mailing address.

To change your mailing address, follow the steps below:

1. Go to the Billing page.
   • You may be asked to sign in using your Xfinity ID and password.
2. Click Mailing address under the Bill Settings section.
   
   
   
3. On the next screen, enter the new address you’d like your mail to be sent to. Once entered, click Update.
   
   
   
4. You’ll see a notification confirming that your mailing address was updated successfully.

Change your display name on Xfinity apps, websites, and email

You can change the name that shows when you’re in Xfinity apps, xfinity.com, and Xfinity Assistant. When you change your contact name, your name will show up rather than your email address.

If you want to change your chosen name or pronouns on your account, see Add or change your chosen name and pronouns for your Xfinity accounts.

Note: Changing your display name isn’t a legal name change. To change your name on your billing account, visit Name change FAQs.

To edit your display name:

1. Go to the Account and Identity page or Account settings in the Xfinity app.
   • If prompted, sign in with your Xfinity ID and password.
2. Click Xfinity ID and Security.
   Note: You can only change the contact name for your Xfinity ID.
   
   
   
3. Click Edit name under the user’s name.
   
   
   
4. Enter the first and last name, then click Save.
   
   
   
5. The updated name now shows at the top of the screen.
6. Click Back to return to the Account and Identity page.

    

Update your text and email preferences

To manage what type of alerts you receive:

1. Go to the Account and Identity tab in your account.
   • If prompted, sign in with your Xfinity ID and password.
2. Click Account Communications.
3. Set your email and text preferences by clicking the checkboxes.
   
   
   
   • Note: If you previously opted out of calls and texts, you need to reply START to 266278 to restart text alerts before updating your preferences. Even if you check a text box above, you won’t get texts until you reply START to 266278. 

To change the e-mail address where you receive alerts, follow the Set Your Preferred Email Address section above.

To change the phone number where you receive alerts, follow the Phone Number Preferences section above.