This article outlines Comcast's rules on acceptable forms of identification (ID), including the following points:
- When does Comcast require a customer to provide proof of ID?
- Why does Comcast require this type of verification?
- What types of ID does Comcast accept for verification?
- Where does a customer go to provide this type of verification?
- What are Xfinity Mobile’s acceptable forms of ID?
Details
Acceptable Forms of ID
Applicants must provide one (1) item from the Primary list or two (2) items from the Secondary list.
Primary Identification: Provide one (1) item from this list for proof of identification.
- Current US, Mexican or Canadian driver's license or state photo ID card or expired photo driver's license which is not more than five years old from the expiration date
- Current U.S. Passport
- Current Foreign Country Passport
- Current photo U.S. Military ID/Merchant Marine card
- Current photo U.S. Military Dependent ID card
- Valid Resident Alien Card/Permanent Resident Card (INS Form I-551)
- Certificate of U.S. Citizenship (N-560 or N-561)
- Certificate of U.S. Naturalization (N550, N-570, or N-578)
- Employment Authorization Document (INS Form I-688 or I-766)
- Bureau of Indian Affairs Tribal ID card
- Photo employment ID card issued by a U.S. government agency
- Prison ID cards are not acceptable.
- Current Welfare/Social Services photo ID card
- Current City/Municipality photo ID card
Secondary Identification: Provide two (2) items from this list for proof of identification.
- Matricula Consular Card
- Non-photo driver's license
- U.S. Department of State Non-Immigrant Visa
- Social Security card
- Court document in applicant's name – must contain full name, date of birth (DOB), court seal
- E.g., marriage certificate, divorce decree, legal name change
- Current weapons or gun permit with photo
- Current school photo ID card
- Medicare/Medicaid card
- Copy of utility bill in applicant's name
- Voter Registration card
- Current employment badge/photo ID
- W-2 form
- Selective Service Registration (Draft card)
- Birth certificate
- Mortgage coupons or notarized lease in applicant's name
- Bank statement in applicant's name
- Credit card in applicant's name
Xfinity Mobile
For Xfinity Mobile customer authentication in Xfinity Stores and order verification, we accept the following forms of photo ID:
- Valid state-issued ID (U.S. only)
- Driver's license (U.S., Mexican or Canadian)
- Passport book (U.S., Mexican or Canadian)
FAQs
Why does Comcast want a Social Security number (SSN)?
Comcast requests that customers provide their SSN to preserve customer security and ensure that access to the billing and account information is limited to the account holder. Because Comcast takes the privacy of the customers' account information seriously, it is better to ask customers to provide their SSN than risk permitting unauthorized access to their accounts.
What if I don't want to provide my SSN?
The SSN is not mandatory. In order to discuss the billing or account information, or to make any changes to the Comcast account, you can provide the last four digits of the previous payment method (credit card or checking account) or your 16-digit account number.
Why do customers have to provide identification to order products?
When an address is already serviced by Comcast, identification is required to verify that only the actual customer is able to order products for that address.