With account user roles, it’s easy for Primary users to decide who they want to share account access and capabilities with, including who can pay the bill, add or cancel Xfinity services or access Xfinity apps.
Account access varies by user role. Whether you’re installing new service or moving your service to a new address, you may need to be assigned a certain user role to schedule and manage appointments.
Use the table below to learn about which user roles can view and manage appointments when you want to make changes to your service.
For more on how user roles impact other aspects of your account and service, see user roles for:
What you can do
When it comes to appointment management, there are differences between what the Primary user can do and what those in secondary roles (Manager, Member, Viewer) can do. See the chart below for details:
| Appointment and moves action | Primary (account holder) | Manager (authorized user) | Member | Viewer |
| Schedule a new installation appointment | x | x | ||
| Schedule a repair appointment | x | x | ||
| View appointment date/time | x | x | ||
| Manage existing appointments | x | x | ||
| Explore, initiate, and submit a move order | x | x | ||
| View move status | x | x |