If you're an Xfinity customer who relies on non-verbal communication, we have exciting and inclusive options for you:
- If you use ASL, you have access to a dedicated customer support team through our ASL Support Center.
- This team can support you in ASL without the need for interpreters.
- Additionally, Video Remote Interpreting (VRI) is available in participating Xfinity Retail Stores.
- Text message communication is also available at the same Xfinity Retail Store locations.
Xfinity ASL Support Center
The ASL Support team will assist you with questions about:
- Internet Essentials eligibility and application process.
- Xfinity Internet.
- Xfinity TV.
- This includes help with closed captions through your Xfinity TV service.
- Billing.
- Xfinity Mobile.
To connect directly to an agent in ASL, click the button below or call 1-800-XFINITY (1-800-934-6489) to be connected to an agent toll-free by videophone.
ASL Support is available Monday through Friday, 8:00 a.m. to 10:00 p.m. Eastern Time (ET).
During this time, our ASL Now customer service agents are here to support you and answer any questions about your Xfinity Internet, Internet Essentials service, and billing.
ASL VRI and text message communication
Xfinity is currently running a pilot program for ASL VRI and text messages in participating Xfinity Retail Store locations:
- California stores:
- 1068 East Brokaw Road, Suite 50, San José (Brokaw Road), California 95131
- 301 W. McKinley Ave., Suite 140, Sunnyvale, California 94086
- 1566 Monterey Hwy #20, San Jose, California 95110
- 1600 Saratoga Ave., San Jose, California 95129
- 2825 El Camino Real #100, Palo Alto, California 94306
- 43325 Christy St., Fremont, California 94538
- 3070 E. 9th St., Oakland, California 94601
- 4104 Grafton St., Dublin, California 94568
- Florida stores:
- 115 Jenkins Street, Suite 101, St. Augustine, Florida 32086
- Maryland stores:
- 1700 Kingfisher Drive, Suite 5-6, Frederick, Maryland 21701
- 31 Grand Corner Ave., Suite 31, Gaithersburg, Maryland 20878
- 10582 Campus Way South, Largo, Maryland 20774
- 4555 Van Buren St., Riverdale Park, Maryland 20737
- 13529 Connecticut Ave., Silver Spring, Maryland 20737
- Pennsylvania stores:
- 1429 Walnut Street, Philadelphia, Pennsylvania, 19102
- 4504B City Avenue, Philadelphia, Pennsylvania 19131-1509
- 9173 Roosevelt Boulevard, Philadelphia, Pennsylvania 19114
- 4640 Roosevelt Boulevard, Philadelphia, Pennsylvania 19124-2300
- 116 W Township Line Road, Unit 500, Havertown, Pennsylvania 19083-5235
- 130 Town Square Place, King of Prussia, Pennsylvania 19406-1500
- Virginia stores:
- 1515 N. Courthouse Road, Arlington, Virginia 22201
- 4609 Duke St. Suite 19B, Alexandria, Virginia 22304
- Washington, D.C. stores:
-
715 7th St. NW, Washington, D.C. 20001
-
You can schedule a visit to any of the store locations at the links above. Walk-ins are also welcome. Both VRI and text messages are available by request whenever the participating store is open.
Stores will advertise the availability of ASL VRI and text message through front window signage, tabletop displays, and digital signage on in-store devices.
About VRI
Participating Xfinity Retail Stores will offer ASL interpreting through the Communication Service for the Deaf (CSD) ASL Now service. An Xfinity Retail Store Representative can connect you to a licensed ASL Interpreter within seconds using the ASL Now application on a store tablet.
Once the VRI session begins, the tablet and stand can travel with you and the Representative throughout your store visit. The ASL Interpreter will remain on screen, translating from ASL to English and vice versa.
About text message communication
If you're a customer who needs to communicate by text, participating stores will offer the option to text message directly with the Xfinity Retail Store Representative.
The Representative will show you a QR code. You'll scan the QR code using your smartphone’s camera app. Once you respond to the chat invitation in your text messaging app, you'll be able to communicate with the Representative by text message throughout your store visit.
If you're a customer who is experiencing issues with your mobile device or if you simply prefer it, pen and paper communication is always available.
You can also get help through chat anytime, anywhere from Xfinity Assistant in the Xfinity app or on the web, or by texting Xfinity Assistant to 266278.
More accessibility resources
Visit xfinity.com/accessibility to:
- See more details on the accessibility options already available with our Xfinity products and services.
- Learn more about Comcast’s Accessibility Support Center for Customers with Disabilities.
You can also get help and support online at xfinity.com/accessibilitysupport.
Comcast Customer Service supports TeleType/Telecommunications Device for the Deaf (TTY/TDD).
Call 711 for Customer Service if you are deaf, hard of hearing, or have a hearing or speech disability.
Have a question or issue regarding closed captioning? Email us at accessibility@comcast.com or call us at 1-855-270-0379.