How to bring your own device (BYOD) to Xfinity Mobile

BYOD and update your network to Xfinity Mobile.

Bringing your phone number with you?

If you want to keep your current phone number, you can do so when joining Xfinity Mobile. We accept phone numbers from all carriers. You’ll just need some account details from your previous carrier, including:

Your account number.
A transfer PIN (one PIN per account).
The account holder’s name.
The last four digits of the account holder’s Social Security number (SSN).
The account billing address.
Confirmation that the account isn't locked.

If you're having trouble locating this information, find the contact information for your previous carrier and get in touch with them.

Note: Customers who bring their own smartwatch or tablet aren't eligible to port their number at this time.

How to make the switch

Check your compatibility

To BYOD to Xfinity Mobile, it needs to be compatible with our network.

Most iPhones, Samsung Galaxy phones, and Google Pixel phones are compatible with Xfinity Mobile.
Motorola and LG phones originally purchased from Xfinity Mobile are also compatible.
Most iPads are compatible with Xfinity Mobile.
You may bring your smartwatch if it is equipped with the most recent version of its operating system for Apple, Google, or Samsung.
- Galaxy Watch5 and Apple Watch Series 8 are examples of devices that are compatible with the Xfinity Mobile network.
- Check your smartwatch's compatibility.

To find out if your device is compatible, answer a few quick questions and then enter your IMEI, which is your device's unique ID that'll help us determine if your device will work with Xfinity Mobile. We'll walk you through each step. Checking your device's compatibility doesn't mean you're signing up for Xfinity Mobile.

Check your compatibility.

Make sure your device is unlocked

In addition to being compatible, your device also needs to be unlocked. Carriers often lock the devices they sell so they won't work on other networks. Your device may also be locked if you still owe money on it, but you can usually unlock your device once you've paid it off.

Check with your current carrier if you aren't sure.

Apple users must complete a backup and factory reset after the previous carrier confirms that they have unlocked the device.

Get a SIM card

An Xfinity Mobile SIM card is the key to activating your device on the Xfinity Mobile network.

If you already have an Xfinity Mobile nanoSIM (physical SIM) card or purchased an eSIM-compatible device, use the Xfinity app or log in to your account and visit the Devices page to set up your device on an existing Xfinity Mobile line.
You can also order a nanoSIM card online.
If you’re new to Xfinity Mobile, billing for your line will begin either when your SIM card (nanoSIM or eSIM) is activated or seven days after your nanoSIM card ships, whichever is sooner.
If you’re adding a line to an existing Xfinity Mobile account, billing for the line will begin immediately when your eSIM is activated or when your nanoSIM card order is placed, whether the nanoSIM card is activated or not.

Smartwatches have an embedded eSIM. There’s no need to get a nanoSIM card.

Choose your data option

You’re free to choose from either of our data options, By the Gig or Unlimited, when you BYOD to Xfinity Mobile.

By the Gig starts at 1GB for $20 per month and can be shared with other lines on your account.
Unlimited data for as low as $25 per month per line when you have at least four lines on your account.
- To get multi-line Unlimited pricing, you’ll need to be on our latest plan.
Tablet Unlimited data for $20 per month per line.
Upgrade your plan by heading to:
- Your account online.
- The Xfinity app.

When you BYOD to Xfinity Mobile, your first monthly bill for that line will include a $25 one-time line setup fee. Smartwatches will be charged a $10 monthly smartwatch fee.

Additionally, smartwatches will need to be paired with an applicable phone and data used by the smartwatch is counted towards the host phone’s data.

Activate

For information on activating your device with Xfinity Mobile, see:

Notes:

Activation times vary by carrier and whether you’re keeping your number — typically, it takes around 10 minutes.
Smartwatch activation may take up to 30 minutes, depending on the apps you choose to download and your device operating system.
Update your device so it's running on the latest software.
Know your Apple ID or Google account and password.
- You'll need it to log back in to your device later.
Save voicemails with sentimental value.
- Any time you change carriers, you lose your old voicemails.
- Learn how to save voicemails on iPhone.
- Voicemail on Android phones varies by carrier.
  - To save voicemails on your Android phone, go to the voicemail app, select a specific voicemail and choose Save, Download, or Send.
If you need more help, contact your current carrier.

More to know about BYOD

Bring a device to an existing line using the Xfinity app

To update an existing Xfinity Mobile line with a device you already own, you can use an existing device that has the Xfinity app installed or the phone you want to activate to complete this process.

Sign in to the Xfinity app using the Primary user’s Xfinity ID and password.
Select the Services tab.
Select the Mobile lines and data usage option located within the Mobile services card.
Select the phone line you’d like to update with a BYOD, then select your device to proceed.
Navigate to the Device Management section and select Upgrade or switch your device. You may be required to sign in again.
Select Check compatibility.
Select the type of device you to which you are switching, and then select Next.
Enter the device’s IMEI and then select Submit.
If your device is compatible and can be activated today select Confirm activation.
Confirm the device change and select if you’d like to protect your device with Xfinity Mobile Care (XMC). Select Continue to proceed.
Follow the on-screen instructions to activate your device.
- For more information, see how to activate your devices with Xfinity Mobile.

Bring a device to an existing line using the Xfinity Mobile website

To update an existing Xfinity Mobile line with a device you already own through xfinity.com/mobile, log in to your account and visit the Devices page to set up your phone on that line.

Sign in with your Xfinity ID.
Click the Devices tab
Select the device you are replacing.
Select Replace your Device.
Select Bring your own.
Select Check compatibility.
Select the type of device to which you are switching to, and then select Next.
Enter the device’s IMEI and then select Submit.
If your device is compatible and can be activated today select Confirm activation.
Confirm the device change and select if you’d like to protect your device with XMC. Select Continue to proceed.
Follow the on-screen instructions to activate your device.
- For more information, see how to activate your devices with Xfinity Mobile.

Bring a device to a new line using the Xfinity app

To activate a new Xfinity Mobile line with a device you already own, log in to the Xfinity app to set up your phone on the line.

Sign in to the Xfinity app using the Primary user’s Xfinity ID and password.
Select the Services tab.
Select the Mobile lines and data usage option located within the Mobile services card.
Navigate to Add a line.
Select Bring your phone.
Enter the device’s IMEI.
If the device is compatible, select Continue to plan options to proceed.
Choose the plan that fits your needs and select Continue.
Next, let us know if you’d like to keep and transfer your current number or get a new number. Select Next to continue.
Confirm your selection and select Continue to proceed.
Follow the on-screen instructions to activate your device.
- For more information, see how to activate your devices with Xfinity Mobile.
Finally, choose if you’d like to add coverage to your device by selecting View coverage details to add XMC.

Bring a device to a new line using the Xfinity Mobile website

To activate a new Xfinity Mobile line with a device you already own, log in to your account and visit the Devices page to set up your phone on the line.

Sign in with your Xfinity ID.
Select Add a Line.
Select BYO Bring your phone.
Enter the device’s IMEI, and then select Submit.
If the device is compatible, select Continue to proceed.
Choose the plan that fits your needs, if you’d like to keep your current number or if you want a new number, and if you’d like to add XMC.
Follow the on-screen instructions to activate your device.
- For more information, see how to activate your devices with Xfinity Mobile.

If your device isn't compatible

Different carriers and manufacturers use different network technology. As a result, not all devices are made for all networks. When a device is made for use on one carrier, it may not work with the technology used on another.

If your device isn’t compatible with the Xfinity Mobile network, but you still want to join us, shop for a new device.
If you're a new or existing Xfinity Mobile customer, you may be eligible to receive a check or monthly bill credit by trading in your device at the time of your new device purchase.
- Learn more about trade-ins.
If your device is locked, you'll be prompted to contact your previous carrier to confirm your phone is unlocked.