Use the Call Screening feature with Xfinity Voice

Call Screening allows you to create a list of up to 200 callers who will receive an announcement saying you aren't available.

Please note that this feature is separate from Anonymous Call Rejection, which blocks calls from callers who have their Caller ID information suppressed. (Learn more about using anonymous call rejection with Xfinity Voice).

Note: Call Screening is not included with the Xfinity Voice Unlimited Saver plan.

Manage Call Screening

From your home phone

Activate Call Screening

1. Lift the receiver and listen for the dial tone.
2. Press *60.
3. Follow the prompts to activate the feature and to add, delete or review the numbers on your list.
   • When creating your list, include the area code for local and long distance numbers.
   • To block calls from the last number that called you, press # when prompted.
     
     

Deactivate Call Screening

1. Lift the receiver and listen for the dial tone.
2. Press *80.
3. When prompted, press 3 to turn the feature off.

Online

If you have Xfinity Voice and Xfinity Internet

1. Sign in to the Xfinity Voice Call Blocking Settings page using your Xfinity ID and password.
2. Enter a telephone number and click Add to block the number; to remove a block, click on the trash icon next to an existing number.
3. Click the checkbox for Block Anonymous Calls to add Anonymous Call Rejection.
   
   

Note: You can also block a number by locating it in the Call History screen or Voicemail screen (if a voicemail was left) and selecting Block Caller > Confirm.

If you have Xfinity Voice only

1. Sign in to the Xfinity Voice Call Blocking Settings page using your Xfinity ID and password.
   
   • If you don't have an Xfinity ID and password, sign in using your Xfinity Voice telephone number and voicemail password.
   • You'll see a message about Xfinity Voice.
     • Click Register to register your Xfinity ID.
       • This will allow you to access your Voice account through the Xfinity Voice website.
   • Note: If you don't click Register, you'll be automatically redirected to the registration page.
2. Enter a telephone number and click Add to block the number.
   • To remove a block, click on the trash icon next to an existing number.
3. Click the checkbox for Block Anonymous Calls to add Anonymous Call Rejection.
   
   

Note: You can also block a number by locating it in the Call History screen or Voicemail screen (if a voicemail was left) and selecting Block Caller > Confirm.

Call Screening guidelines

1. The following numbers cannot be added to your Call Screening list:
   • Your Xfinity Voice/home telephone number.
   • Telephone numbers beginning with area codes 900, 500, 700, or 976.
   • Telephone numbers with extension 555.
   • 911 telephone numbers.
   • 411 telephone numbers.
2. Long distance numbers may be added to your list. Enter the 10-digit number to block the number (area code plus seven-digit number).
   • Do not enter a 1 at the beginning of the number.
3. Call Screening cannot be turned on unless there is at least one number on your Call Screening list.
4. Call Screening does not rely on Caller ID to operate.
   • Inbound callers who have blocked their Caller ID will still be blocked.
5. The Call Screening feature takes priority over other features such as Anonymous Call Rejection and Call Forwarding.
   • For example:
     • If you have Anonymous Call Rejection activated, a caller from a number on your Call Screening list will receive a message stating you are not available instead of a message requesting that the Caller ID information be unblocked.
     • If you have Call Forwarding activated, a caller from a number on your Call Screening list will receive a message stating you are not available and the call will not be forwarded.
       
       

Do you want to stop unsolicited robocalls to your home? Learn more about stopping unsolicited robocalls to your home.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.