Learn how to troubleshoot issues with your Centralite wireless keypad for Xfinity Home.
Low battery alert
If your keypad has a low battery alert, see how to replace the batteries.
Communication failure alert
- If you moved your keypad to a new location, moving it back to its original location may resolve the communication problem.
- If the issue persists, reset the keypad.
Tamper alert
- Check that the battery compartment is completely closed.
- Press the Unlock button. The Keypad should light up.
- If the Keypad didn't light up, reset it.
Reset the keypad?
- Confirm your Xfinity Home system is disarmed. Working on devices while the system is armed can generate false alarms.
- Remove the keypad from the wall by sliding upwards until it comes free from the mounting bracket.
- Note: Removing the keypad from the mounting bracket will cause a tamper warning on the touchscreen.
- Remove and replace the batteries.
- Replace the keypad on the mounting bracket.
- Note: The keypad must be on the mounting bracket to remove the tamper warning.
- Arm the system.
- If the problem persists, contact us.
Additional information
Visit our Online Support Center to find common solutions.
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