Centralite wireless keypad troubleshooting

Learn how to troubleshoot issues with your Centralite wireless keypad for Xfinity Home.

Low battery alert

If your keypad has a low battery alert, see how to replace the batteries.

Communication failure alert

1. If you moved your keypad to a new location, moving it back to its original location may resolve the communication problem.
2. If the issue persists, reset the keypad.

Tamper alert

1. Check that the battery compartment is completely closed.
2. Press the Unlock button. The Keypad should light up.
3. If the Keypad didn't light up, reset it.

Reset the keypad?

1. Confirm your Xfinity Home system is disarmed. Working on devices while the system is armed can generate false alarms.
2. Remove the keypad from the wall by sliding upwards until it comes free from the mounting bracket.
   • Note: Removing the keypad from the mounting bracket will cause a tamper warning on the touchscreen.
3. Remove and replace the batteries.
4. Replace the keypad on the mounting bracket.
   • Note: The keypad must be on the mounting bracket to remove the tamper warning.
5. Arm the system.
6. If the problem persists, contact us.