We know there are times when you may need to change the ownership of an account. For example, you may need to handle the account of a family member or friend deployed in the military, or your roommate may be moving out. We’re here to help.
In the event of an account holder passing away, refer to What to do when an account holder passes away.
What to do
Contact us and provide the type of change you wish to make to your account. We’ll ask you for some information to help process your request, including your preferred email address and account number.
- Following your conversation, you'll receive an email with a link to upload your completed forms and any needed supporting documents.
- If you don't have an email address, visit your local Xfinity Retail Store for further help.
- The change of account ownership may result in the existing account being closed and a new one started, depending on the scenario.
Please allow three business days from your time of submission for someone to contact you by email with next steps about completing your account ownership change request.
FAQs
Do I need to contact Xfinity Mobile to transfer my Xfinity Mobile account?
No. When you contact us, we will assist you with all services on the account including Xfinity Mobile.
What is the Account Change Request form?
The Account Change Request form is used to identify specific changes a customer or person acting on behalf of the customer needs to make to an account for the death of a customer, military deployment, or other life-changing event. You can get the Account Change Request form by contacting us.
What is the affidavit?
The affidavit is a support document for the Account Change Request form and can be used in place of other legal documents, like a death certificate.
What documentation do I need to be added as a manager for someone who is currently deployed in the military?
You need to provide active duty deployment papers for the account holder/Primary user and either a letter from the account holder/Primary user giving you permission to act on their behalf or a copy of the account holder's/Primary user's power of attorney naming you as the person authorized to act on their behalf.
What documentation do I need to be added as a manager for someone who is currently incarcerated?
You need to provide proof the account holder/Primary user is incarcerated and either a letter from them giving you permission to act on their behalf or a copy of the account holder's/Primary user's power of attorney that names you as the person authorized to act on their behalf.
What documentation do I need to be added as a manager for someone who is incapacitated?
You need to provide a court order that names you as the guardian or conservator of the account holder/Primary user.
What documentation do I need to change the name on an account (e.g., marriage, divorce, legal name change)?
You need to provide proof of the name change by supplying a marriage license, divorce decree, or government-issued identification with your new name. You may be asked to pay a deposit or authorize us to perform a credit check.
Will I receive a new account number?
No, you will maintain the same account number.
How can I transfer Xfinity Voice details, voicemail, and email from an old account to my new account?
Xfinity can transfer all Xfinity Voice call details, voicemail, and email into your name if you can provide the requested documentation.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.