Change the password on secondary Xfinity accounts

If you are the primary user or account holder on an Xfinity account, you have the ability to change a password on a secondary user's account.

• The secondary user could be a Manager, Member, or Viewer on your Xfinity account.
• You may need to change their password if they're unable to because they don’t have a mobile number or non-Comcast email address listed on their account.

Change the password on secondary accounts

To change the password on a secondary user account:

1. Sign in to xfinity.com as the Primary user.
2. Click the Account icon and then click Account and Identity.
3. Scroll to view the users on the account.
4. Click the user whose password you'd like to change.
   
   
   
5. Scroll down to the Xfinity ID section and click Change Password under the user’s Xfinity ID.
6. Enter a new password in the New password field. Enter the same password again in the Confirm new password field and click Save.
   
   
   
7. After the password is changed, the secondary user should log in to their account to add a mobile number or non-Comcast email address so that they’re able to reset their password in the future.

Password creation and security tips

Check out additional password tips for creating a stronger password.