The WiFi connection between your device and the Wireless Gateway can operate on one of a few channels (if connected to 2.4GHz) or one of a couple dozen channels (if your device supports 5GHz or 6GHz).
First, you should determine how your advanced WiFi settings are managed:
If you don't see the 2.4 and 5GHz WiFi channel settings (i.e., WiFi Mode, Channel Selection and Channel Mode), it means that these settings are being managed automatically to help optimize your home network and provide the best performance possible.
First, you should determine how your advanced WiFi settings are managed:
- WiFi Boost Pods: Advanced WiFi settings are not visible and cannot be managed from the Admin Tool or the Xfinity app.
- Pods require that you only have one WiFi network name and password, so all of your devices can seamlessly connect to the network that will provide the best WiFi signal at any given time.
- xFi Gateway (XB6 and higher): Most of these Gateways have been upgraded with software that manages advanced WiFi settings automatically to help optimize your home network and provide the best performance possible.
- Advanced WiFi settings for Gateways with this software enhancement are not visible and cannot be managed from the Admin Tool or the Xfinity app.
- Find more information about the xFi Gateway (XB6 and higher).
- 1st Generation xFi Gateway (XB3): If you have a 1st Generation xFi Gateway and no WiFi Boost Pods on your network, you can manage your advanced WiFi settings using the Xfinity app.
- Note: Advanced WiFi settings can also be managed using the Admin Tool; however, you’ll have to be connected to your home network for access.
- Find more information about the 1st Generation xFi Gateway (XB3).
- Xfinity Gateway (XB2): You can access the Xfinity app; however, the features available do not include advanced WiFi settings.
- You can manage your advanced WiFi settings using the Admin tool.
- Find more information about the Xfinity Gateway (XB2).
If you don't see the 2.4 and 5GHz WiFi channel settings (i.e., WiFi Mode, Channel Selection and Channel Mode), it means that these settings are being managed automatically to help optimize your home network and provide the best performance possible.
Change WiFi Channels Using the Xfinity App
- Sign in to the Xfinity app with your Xfinity ID and password.
- Select WiFi (from the bottom navigation on the Xfinity app).
- Select View WiFi equipment.
- Select Advanced settings.
- Select 2.4 and 5GHz WiFi.
- If you would like to select a specific WiFi channel, select Edit next to 2.4 or 5GHz.
- A dialog window will appear.
- Choose the channel number from the Channel drop-down.
- To complete the change, select Apply Changes at the bottom of the dialog window.
Additional Information
Visit our Online Support Center to find common solutions.
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