Each Xfinity Voice account has a single, four-digit Security PIN that protects access to Voice features. If you are a new customer, you should have gotten your Voice Security PIN through an automated phone call to your Xfinity Voice number or by mail (US mail delivery occurs within five to seven business days).
Note: You must be the Primary user on your account to change your Xfinity Voice Security PIN.
View your Voice Security PIN
To view your Voice Security PIN, you must first authenticate your account by entering your PIN.
Once your account is authenticated:
- Click the Account icon
and then select Account and Identity.
- Under Your Information, select Xfinity ID and Security.
- To view your Security PIN, go to the Service Access section and select Home Phone Security PIN.
Change your Voice Security PIN
- Sign in to xfinity.com.
- Click the Account icon and then select Account and Identity.
- Under Your Information, select Xfinity ID and Security.
- Go to the Service Access section and select Home Phone Security PIN.
- On the next page, click Change PIN.
- Enter your current Home Phone Security PIN, then create and confirm your New PIN.
- Click Update PIN.
- You'll receive an email about the change.
Request a new Voice Security PIN
If you haven't verified your Xfinity Voice account with your Voice Security PIN yet, you will receive a message when signing into the Xfinity Voice portal. To get a new Voice Security PIN, click Get Your PIN here on that message and follow the steps.
If you forgot your Xfinity Voice Security PIN, you can have it resent to you. Make sure your contact information is correct and chose one of these options:
- Direct mail (takes five to eight business days).
- Automated call (takes up to five minutes).
- Email (takes up to two hours).
FAQs
I received a letter saying that I have a new Voice Security PIN number. What does this mean?
Your Voice Security PIN is a four-digit number used to protect your phone information, which includes how much you use your phone and the numbers you dialed. For this information to be given to you, either over the phone or in a chat session, you must provide your Voice Security PIN. You may change this number at any time.
Can you reset my Voice Security PIN over the phone?
For security reasons, Xfinity cannot reset your Voice Security PIN over the phone. If you would like your PIN reset, follow the steps above.
I was already an Xfinity Internet and/or TV customer, but I recently signed up for Xfinity Voice service. Now I can't access my account information on xfinity.com. Why is this happening?
You can still view some information online. However, Xfinity Voice information, including billing details, voice information and voice features is protected until a Voice Security PIN is provided.
If you did not receive your Voice Security PIN by phone or mail, you can have it resent to you.
I lost my Voice Security PIN. Can you provide it for me?
If you don't know or have forgotten your Voice Security PIN, you can have it resent to you.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.