Your bill has all your billing information in an easy-to-read format and is available to view and pay at any time by signing in to your account. If this is your first bill, you can find more details by clicking here.
Reading your bill
Find the numbered key outlined in the sections below for more information on how to read and understand your billing statement.Page 1: Overview
1: Billing Date
- The billing date at the top of the bill refers to the date your bill printed.
- You'll see any service changes or payments made after that date on your next bill.
2: Service From
- The service period (i.e., Service From) details the dates charged on this bill.
3: Your bill at a glance
- Balance information:
- Balance forward: Displays if the account isn’t past due.
- Credit balance (not shown): Displays if the account has a credit balance.
- Past due balance (not shown): Displays if the account has an outstanding balance.
- Partial charges: Displays if you made a change to your services in the middle of the service period. This can show as a charge or a credit depending on if you added or removed services.
- See the Partial charges page below.
- Regular monthly charges: Provides a total of recurring monthly charges for services including TV, Internet, Voice, and/or Home.
- One-time charges: Includes charges that only appear on the bill one time, such as Xfinity On Demand rentals and purchases, or installation fees.
- Taxes, fees and other charges: Includes taxes, fees and surcharges. To learn more about these fees, review the Learn more about the taxes, fees, and other charges on your bill page.
- New charges: Provides a total of charges during the service period, including monthly services, one-time charges and taxes, fees, and other charges.
- Amount due: Refers to the charges on your bill plus any unpaid balance on your account from the date the bill printed.
4: Your bill explained
- Provides updates about what's different on this bill, compared to your earlier bills, including increases to the bill because of changes to your services.
- Includes details on when a promotion is ending, if applicable.
- Details one-time charges, like installation fees.
5: Need help?
- Find answers to common questions and Comcast contact information.
6: Payment stub summary
- If you mail payments to us, include this section.
Page 2: Help details
7: Contact us
- This section provides your options for finding help, including through chat and social, the Xfinity app, and by phone.
8: Additional information
- Check this section for useful information, like support if you’re moving or if you have questions about accessibility options.
9: Ways to pay
- Paying your bill has never been easier.
- We'll keep adding new ways to pay here as they become available.
Page 3: Billing details
10: My Xfinity services
- Includes your monthly recurring charges for services you subscribe to, including any promotional discounts and when they end.
11: What's included
- Provides an overview of the services you subscribe to, including the number of TV channels and internet speeds, if applicable.
- Lists the total monthly savings of all your promotional discounts, if applicable.
- This section also tells you when your promotional discount is about to end or has ended.
12: Add ons
- Provides details for other services you subscribe to, like premium channels.
13: Equipment & services
- Provides details for your equipment and services, like regular monthly charges for equipment rentals and TV Boxes.
14: Taxes, fees and other charges
- Lists the taxes and fees for the services you receive.
- These fees are linked to specific products and services and may vary by area depending on state, local and federal rules and regulations.
Alternate Page 3: Partial charges
1: Your regular monthly charges have changed
- This section shows billing impacts from last month, this month, and next month, if applicable.
- Partial charges are orange and include a negative sign before them (-$29.91).
- In the This Month row, there are details about your changes, including the date any changes were made.
2: Partial charges
- Includes services added and/or removed.
- The start and end date of the partial charges. The end date matches the last date of the Service from date on page 1.
When services are added or removed during the service period, those charges may be listed twice on your next bill:
- Partial charges: The charges for the earlier service period.
- Regular monthly charges: The charges for the current service period.
FAQs
How can I see my bill?
You can see your bill by signing in to your account. If you're enrolled in our paperless billing program, you'll get a text alert or email when it is available online. If you aren't enrolled in paperless billing, you will get a paper bill each month instead.
Do I still make my check or money order out to Comcast?
Yes. If you pay by check or money order, it should be payable to "Comcast." When you send your payment, include the bottom portion of the bill's first page with your check or money order. Do not send cash by mail.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.