You’ll find FAQs about the DAZN app on Xfinity X1 and Xfinity Flex below.
For more info about DAZN, including eligibility requirements, see DAZN App on X1 and Flex.
Troubleshooting FAQs
Why can’t I access the DAZN app on my X1 TV Box?
DAZN is rolling out on X1, and we hope to have it available to all customers soon! If you don’t see DAZN content on your TV Box, please verify that you:
- Have a compatible X1 TV Box (RNG150 and Pace XG1v1 devices are not supported).
- Have Xfinity TV and Xfinity Internet services (any level).
I don’t have Xfinity TV, but I have Xfinity Internet. Can I get the DAZN app?
Yes, but only if you have Xfinity Flex service too.
Why am I getting errors within the DAZN app?
If an error within the DAZN app prevents you from using it, try exiting DAZN and relaunching the app. If that doesn’t work, try restarting your Box. If you still can’t use the app, contact us.
Why is the DAZN app frozen?
If the DAZN app is frozen on your screen, try exiting DAZN and then relaunching the app. If the DAZN app is still frozen, try restarting your Box. If that doesn’t help, contact us.
Why are DAZN videos buffering?
Since DAZN is an Internet application, it works just like DAZN on your tablet or mobile device, which buffers videos any time there’s a slow Internet connection.
How do I get back to the X1 menu once I am in the DAZN app on X1?
Press the Exit button on your remote to exit the DAZN app. You can also press the Guide or Xfinity buttons.
General FAQs
How much does DAZN cost?
After the prices for Xfinity TV and Xfinity Internet, DAZN is a subscription service; you can subscribe to DAZN for $19.99 per month or $99 per year.
Note: DAZN usage on X1 and Flex counts toward your monthly Internet data usage.
Can you pause/rewind/DVR DAZN events?
Yes, you can pause, rewind and fast-forward events that you’re watching on DAZN. But you won’t be able to DVR events.
Do I need to register or sign-in to use DAZN?
Yes. Since DAZN is a subscription service, you must sign up and sign in to access the app.
Is DAZN in High Definition (HD)?
Yes, DAZN content will stream at 1080p.
Does watching DAZN count against my Xfinity Internet data usage?
Yes, DAZN is delivered over your Xfinity Internet service; therefore, DAZN will be subject to the same rules, terms and conditions that govern Xfinity Internet service, including any data usage plans that may apply.
Does DAZN have closed captioning?
Yes, the DAZN app supports closed captioning when it’s available. If the event has subtitles available, launch the event and in the player controls, click on Subtitles and select Language. At this time, not all events have closed captioning.
How do I block access to DAZN on X1?
There are several ways you can block access to the DAZN app on X1.
- Block DAZN content by selecting Settings > Parental Controls > TV Rating Locks > TV-MA. Once locked, a Parental Control PIN is required before you can access the DAZN app.
- You can block access to the DAZN app using an Application Lock
Does DAZN have parental controls?
No; as a linear/live channel Over The Top (OTT) service, each stream will have multiple pieces of video content with a variety of ratings. As such, parental controls have not been implemented by DAZN. X1 customers who want to enforce content restrictions are encouraged to set an Application Lock for DAZN.
Note: Once the DAZN app is launched, X1 Parental Control settings will not guard against content searches or playback within the DAZN app.
Are there any X1 TV Boxes that DAZN will not be available on?
Yes, due to technical limitations with some X1 TV Boxes, DAZN won’t be available on RNG150 TV Boxes and Pace XG1v1 TV Boxes.
How do I set up a purchase PIN in the DAZN app on X1 or Flex?
The DAZN app does not have a purchase PIN setting. If you created a purchase PIN on your X1 or Flex streaming TV Box, that PIN will not extend to the DAZN app.