Add or edit contacts in the Xfinity Address Book

Learn how to add, edit, or delete a contact from your Xfinity Address Book.

Add an email address

1. Under the Address Book tab in the top row, navigate to the My address books drop-down arrow on the left-hand column.
2. Select the Address Book folder. Then, select New contact.
   
   
   
3. Fill in the applicable New contact fields.
   
   
   
4. You can also Upload or Take a photo to set your contact image (not required).
   
   

Edit or delete a contact

1. In the Address Book tab, click on the contact you want to make changes to. This will highlight them and enable the Edit and Delete options at the top.
    
   
   

2. Make your desired changes and click Save or Delete to finalize them.

   
   Notes:
   • You can only edit or delete one contact at a time.
   • A contact removed from the Xfinity Address Book may still appear for up to 24 hours when clicking on the To button to compose a message.

Recover a deleted contact

1. In the Address Book tab, right-click on the Address Book or Collected addresses folder or click on the More Actions icon (three lines). Select Recover Deleted Contacts.
   
   
   
2. Select the contacts to be restored, then click Recover Selected Contacts.
   
   
   
3. This will automatically move the contacts to the address folder they were deleted from.
   
   

Notes:

• You will have 30 days to recover deleted contacts before they become permanently unavailable.
  • The max number of deleted contacts that can be stored is 500.
  • Any deleted contacts exceeding 500 will be deleted every 24 hours.

FAQs

Why are my emails still going to the spam folder even after adding the sender to my address book?
If the From address field is incorrect, the system may not properly extract the sender address. Make sure that the email address matches exactly. This includes spacing and quotation marks, etc. You may also need to check your Settings within your third-party clients (e.g., Outlook, Google, Apple Mail, Thunderbird, etc.).