You can also check your Internet speed with a free service from Xfinity to see how long it should take you to download and upload data. To get started, visit Speed Test from Xfinity.
Now, you can learn how to analyze your computer's speed and find out if it's performing at the level it should be by following the tips below.
Overview
Are you concerned about your computer's speed and want to check to make sure it's running as fast as possible? While your Internet speed determines how fast your computer or network can load websites or download files, your computer's processor speed and amount of memory (or RAM) affect the speed at which you can open and run programs.
- Processor speed indicates how fast your computer runs, and is measured in megahertz (MHz) and gigahertz (GHz). Comcast recommends a minimum of 800 MHz for Mac computers and 1.5 GHz for PCs using Windows.
- Memory or RAM is storage space your computer uses to store and read data. The more memory your computer has, the faster it can open and run programs. Comcast recommends at least 1GB of memory for all computers, and more is better. RAM can be added to your computer physically with a piece of hardware known as a RAM module.
Even with a fast Internet connection, low processor speeds or memory can slow down your computer's entire system. If you're concerned about your computer's performance, you can check your computer including processor speed and available memory by reviewing the operating system information for Windows and Mac that follows.
Windows
- Start typing About your PC in the Windows search box and click the option to open it when it appears.
- In the Device Specifications section, you can find your processor type and speed, its amount of memory (or RAM), and your operating system.
Mac
- Click the Apple icon.
- Select About This Mac from the drop-down menu.
- In the Overview tab, you can find your processor type and speed, its amount of memory (or RAM), and your operating system.
Additional troubleshooting
If your computer is running slower than usual, see Computer Troubleshooting for some basic troubleshooting tips that could help improve its speed.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.