With account user roles, it’s easy for Primary users to decide who they want to share account access and capabilities with, including who can pay the bill, add or cancel Xfinity services or access Xfinity apps.
Account access varies by user role. To view information and make changes related to the devices on your Xfinity account, like viewing your WiFi password or removing a TV Box, you may need to have a certain user role.
Learn about which user roles can allow you to take certain actions related to your devices.
For more information on how user roles impact other aspects of your account and service, see user roles for:
What you can do
There are differences between what device actions the Primary user can take and what those in Secondary roles (Manager, Member, Viewer) can take. See the chart below for details:
| Device action | Primary (account holder) | Manager (authorized user) | Member | Viewer |
| View device status | X | X | X | |
| View WiFi name | X | X | X | |
| View WiFi password | X | X | X | |
| Change WiFi password | X | X | X | |
| Exchanging a device for an identical equipment type | X | X | X | X |
| Exchanging a device that impacts monthly charges | X | X | ||
| Return device from a disconnected account* | X | X | X | X |
| Add or remove device from an active account | X | X | ||
| Download a return label | X | X | ||
| View Getting Started kit shipment details | X | X | ||
| Reset voicemail PIN** | X | Access to Voice features required | Access to Voice features required | Access to Voice features required |
| Modify call features (like call forwarding and call rejection)** | X | Access to Voice features required | Access to Voice features required | Access to Voice features required |
| Creating/Deleting voicemail mailbox** | X | Access to Voice features required | Access to Voice features required | Access to Voice features required |
| Manage Xfinity Home services and app | X | X | X | |
| View Xfinity Home device status troubleshooting | X | X | X | X |
*A User Role isn’t required to return equipment from a disconnected account to an Xfinity Retail Store.
**Xfinity Voice security PIN required for all users.