Xfinity Voice customers who are blind, have low vision or a visual disability, or who have a mobility/physical disability may qualify for an exemption from Directory Assistance (411) and/or Operator Services (Operator Assisted) call charges.
Note: This excludes Xfinity Mobile. It doesn’t offer Directory Assistance or Operator Services.
Exemption requirements
To qualify, you must be an Xfinity Voice customer, and you or someone living in your home must be certified in writing (by a licensed physician or optometrist, or by an approved private, federalm or state agency) as being unable to use a telephone directory due to blindness, low vision, visual disability or a mobility/physical disability.
In Massachusetts, customers over the age of 65 also qualify.
Benefits
If you qualify, Xfinity waives:
- Directory assistance charges for calls to local, intrastate, and interstate directory assistance calls within the United States, the District of Columbia, Puerto Rico, U.S. Virgin Islands, Commonwealth of the Northern Mariana Islands (CNMI), and Guam.
- Charges for Xfinity Voice directory assistance call completion (DACC) within the United States and the District of Columbia, Puerto Rico, and U.S. Virgin Islands.
- Applicable charges not included in your regular calling plan will not be waived.
How to apply
To apply:
- Go to xfinity.com/osda.
- Fill out the form.
- Click Submit.
- Email your certification letter and/or documentation to OSDA@comcast.com.
- If you're unable to email, ask your doctor’s office to email the information for you.
- Or, you can mail the information to:
Comcast Cable
ATTN: OSDA
1701 JFK Blvd.
Philadelphia, PA 19103 - You can also fax information to the Accessibility Support Center for Customers with Disabilities to 1-866-599-4268.
The exemption starts once Xfinity receives and verifies the form. It can take up to 10 business days.
Xfinity reserves the right to require periodic recertification of a customer’s disability (blind, low vision, visual, or mobility/physical disability). Xfinity also reserves the right to modify, amend, or terminate the Xfinity Voice Directory Assistance program based on future regulations and/or guidance on this issue from the Federal Communications Commission or other governmental and quasi-governmental agencies.