Disney+ on Xfinity X1 and Flex

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Disney+ is a subscription streaming service from The Walt Disney Company.

Disney+ features movies and shows from Disney brands like Pixar, Marvel, Star Wars, and National Geographic. It also has exclusive titles like The Mandalorian, High School Musical: The Musical: The Series, The World According to Jeff Goldblum, and Encore! with films like Lady and the Tramp and Noelle.

For full package details and pricing information, visit disneyplus.com.

Note: Titles are subject to change.

Disney+ is available on Xfinity Flex and X1.

To access the Disney+ app, you’ll need:

• A compatible streaming TV Box with Xfinity Flex service or a compatible X1 TV Box with Xfinity X1 service, including:
  
  • Xfinity Flex
    
    • Xi6 streaming TV Box
    • XiOne streaming TV Box
  • Xfinity X1
    
    • XG2v2 (Non-DVR; Pace Model)
    • XG1v3 (DVR; Arris or Pace Model)
    • XG1v4 (DVR; Arris Model)
    • XiD (Non-DVR; Pace or Cisco Model)
    • Xi5 Wireless TV Box (Non-DVR; Pace Model)
    • Xi6 Wireless TV Box (Non-DVR; Arris or Technicolor Model)
• Xfinity Internet service (any level)
• A subscription to Disney+
  
  

The following TV Boxes are not compatible with the Disney+ app:

• RNG150, including the following models:
  • PCRNG150BNMD — Pace RNG150N-M
  • PCRNG150BNCD — Pace RNG150N-C
  • SMRNG150BNMD — Samsung RNG150N-M
  • SRRNG150N/CCO — Samsung RNG150N-C
• Pace Xi3
  • Model PX031ANI
  • Model PX032ANI
• Samsung XG2v2
  • Models SX022ANC and SX022ANM
• Arris XG1v1
  • Models MX011ANC and MX011ANM
• Pace XG1v1
  • Models PX001ANC and PX001ANM
• Flex exclusions:
  • Pace Xi5
    • Model PX051AEI
      
      

Note: You can exchange your incompatible X1 TV Box by choosing the Disney+ app tile and following the prompts on screen.

Watch the Disney+ app on Xfinity X1 and Flex

1. Press the Xfinity button on your remote.
2. Select Apps.
3. Select the Disney+ app tile.
   • Note: You can also say, “Disney plus app” into your Xfinity Voice Remote to open the app.
4. With your remote, choose the Sign Up Now or Login button.
5. From here, you can:
   • Log in with your Disney+ username and password (press OK on your remote to bring up the keyboard to enter your password),
   • Or, create an account. If you don’t have an account, you’ll be able to sign up by clicking the Get Started button. Then:
     • Follow the on-screen prompts to sign up for a Disney+ subscription service.
     • Eligible subscribers will have the option to sign up for Disney+ as an individual subscription or as a Disney Bundle.

FAQs

Why can’t I access the Disney+ app on my X1 TV Box?
The app isn’t compatible with RNG150, Pace Xi3, Samsung XG2v2, and Arris and Pace XG1v1 X1 TV Boxes. If you have one of these, you can exchange it on X1 by choosing the Disney+ app tile and following the prompts to swap out your TV Box.

Note: You also need a subscription to Disney+ to access content within the app.

I don’t have Xfinity TV, but I have Xfinity Internet. Can I access the Disney+ app?
Yes, but only if you have an Xfinity Flex streaming TV Box and a subscription to Disney+.

Can I order Disney+ through Xfinity?
Yes. Launch the Disney+ app through your X1 TV Box or Flex streaming TV Box and follow the steps described in the Disney+ app.

Can I sign up for a Disney Bundle through Xfinity?
Yes, eligible subscribers can sign up for a Disney Bundle through Xfinity by following the prompts in the Disney+ app on your X1 TV Box or Flex streaming TV Box. Disney manages eligibility for Disney Bundles.

How do I manage my existing Disney+ subscription through Xfinity?
If your Disney+ subscription appears on your Xfinity bill, you can manage your plan through your X1 TV Box or Flex streaming TV Box by following these steps:

1. Access the Disney+ app and go to Settings.
2. Select Account.
3. From there, you can change your email address, password, or plan.
   
   

How do I cancel my Disney+ subscription?
To cancel your Disney+ subscription that is billed by Disney or Xfinity, please follow these steps:

1. Go to the Disney+ website, Disney+ mobile website or Disney+ app and log in.
2. Select your Profile.
3. Select Account.
4. Select Cancel Subscription.
5. Select Complete Cancellation to confirm.
   
   

I heard that Disney+ is raising its prices. How much does Disney+ cost?
Disney+ has various new plans and bundling options, including ad-supported plans at a lower price. For more information and pricing details, visit disneyplus.com.

Can I change to a new plan through the Disney+ app on X1 or Flex?
If your Disney+ subscription is billed through Xfinity, you can change your plan through your X1 TV Box or Flex streaming TV Box by following these steps:

1. Access the Disney+ app and go to Settings.
2. Select Account.
3. Select Change next to your current subscription plan.
4. Follow the prompts to choose your new plan.
   
   

Can I change to a new plan if I’m billed directly through Disney?
Yes, just go to disneyplus.com and log in. Then, follow these steps:

1. Select your profile.
2. Select Account.
3. Follow the prompts to choose your new plan.
   
   

I forgot my Disney+ username or password. How do I find my username or reset my password?
Please visit the Disney+ Help Center to recover your username or reset your password.

Is Disney+ in HD?
Yes.

Is Disney+ in 4K?
4K content is available if you use the Disney+ app on X1 and have an XG1v4 or Xi6 TV Box or on Flex with an Xi6 streaming TV Box (along with a compatible 4K or 4K/HDR TV).

Note: 4K content on the Disney+ app on Flex is not available on Flex XiOne streaming TV Boxes.

Does watching Disney+ content in the app count against my monthly internet data usage?
Yes, the content is streamed over the internet and will count against your monthly data usage.

How do I block access to the Disney+ app on Flex and X1?
There are two ways you can set parental controls for the Disney+ app:

• By default, Disney+ will be set to TV-GA. You can lock content under Settings > Parental Controls > TV Rating Locks. Once locked, a Parental Control PIN is required before you can access the app.
• You can block access to the Disney+ app using an Application Lock.
  
  

Why is some Disney content that was available for free no longer available on Xfinity On Demand?
The Walt Disney Company makes programming decisions for their content and determines which TV shows and movies will be available on their owned channels, On Demand, and Disney+.

Some titles previously available for free On Demand or through other networks and streaming services are now only available on Disney+, such as The Simpsons and films released by The Walt Disney Studios in 2019 and beyond, including Captain Marvel, Avengers: Endgame, Aladdin, Toy Story 4, The Lion King, Maleficent: Mistress of Evil, Frozen 2, and Star Wars: The Rise of Skywalker.

Many of these titles continue to be available for rent or purchase through Xfinity TV.

Additional information

Visit our Online Support Center to find common solutions.

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