Xfinity customers must sign into their Xfinity Email (comcast.net email) account(s) using the Xfinity Email website at connect.xfinity.com or a third-party client at least once every 24 months to maintain an active email account status.
Customers who don’t sign in to their Xfinity Email (comcast.net email) account(s) at least once every 24 months will have their comcast.net email designated as inactive, and they will need to sign in and reactivate it in order to maintain access.
Inactive Comcast.net email account shutdown
Beginning January 2025, inactive Xfinity Email (comcast.net email) accounts will be closed after a 90-day window of notifications.
- Customers who wish to keep an inactive email account and its contents should sign in using the Xfinity Email website before their 90-day window expires.
- Once an email account is closed, the contents are not recoverable.
- Customers with an inactive email account may download inactive email data and close the email account via export.xfinity.com.
- Customers may do nothing and allow the inactive email account to be closed and data to be deleted.
- Anyone who sends an email to a deleted email account will receive an "account not found" or similar message in response.
- Customers who have an inactive or deleted Xfinity Email (comcast.net) account can still use the Xfinity ID associated with their Xfinity account to access other Xfinity apps, websites and services.
Comcast may revise this policy at any time.
FAQs
How can I check my email account's activity status?
You can check the activity status of all email addresses associated with your account by following the steps outlined in the Xfinity Email account status article.
What can I use to access my email account for it to be considered active?
You must access your email account using the Xfinity Email website or utilizing a third-party client at least once every 24 months.
Do Manager, Member and Viewer email accounts need to be accessed every 24 months to remain active?
Yes. All Xfinity Email (comcast.net) accounts must be accessed using the Xfinity Email website or a third-party client at least once every 24 months to remain active.
I've disconnected my Xfinity service. How can I access my Xfinity Email?
If you signed into the Xfinity Email website within 90 days prior to disconnecting your service, you can still use your Xfinity Email (comcast.net) address, subject to the terms available at xfinity.com/terms/web.
Learn more about using your Xfinity Email after disconnecting your service.
Why are you closing my inactive email account?
Xfinity closing inactive comcast.net email accounts that haven’t been used in more than two years. However, if you’d like to continue to have access to your inactive email account, it’s easy to reactivate it before it’s shut down. Just sign in to your mailbox before it’s permanently closed: xfinityconnect.email.comcast.net.
What happens if someone sends an email to a deleted email account?
Anyone who sends an email to a deleted email account will receive an "account not found" or similar message in response.
Can I copy or download my email data?
Yes. You can export your email data before Xfinity closes your account. You can get started here: export.xfinity.com.
What if I use my inactive comcast.net email address to sign into my Xfinity account?
Even if your inactive email account is closed, the sign-in credentials for your Xfinity account will not change.
I don’t monitor my comcast.net email, but it’s the preferred email address on my Xfinity account. What will happen if my comcast.net email is closed?
It’s important you have a current email address on your Xfinity account so that you can receive important email updates on your services. If your inactive email is the preferred email address on your account, once that email closes you will be unenrolled from paperless billing and lose any paperless bill discount you may be receiving. So please sign in to your Xfinity account and update your email address if needed. Remember, you can always set your email preferences here.
I have multiple comcast.net emails. Are they all being closed?
Only comcast.net email accounts that haven’t been used in more than two years will be closed. You can continue to use your active comcast.net emails as usual.
I want to reactivate my email but can’t remember my password. How can I find my password?
Your password is your Xfinity account password. You can reset your password here. Once your password is reset, you can access your comcast.net email here: xfinityconnect.email.comcast.net.
How long do I have before my inactive Xfinity Email account is closed?
Xfinity is closing inactive email accounts on a rolling basis. You’ll be sent email and text message notifications before your account is closed. To ensure you receive these emails, please ensure your preferred email address is up to date. However, if you want to retain access to your email, it’s best that you reactivate it right away. Sign in to reactivate: xfinityconnect.email.comcast.net.
I have Xfinity Voice and use my comcast.net address book to save contacts in the voice portal. What happens to my saved contacts if my comcast.net email closes?
If your comcast.net email account is closed, the contacts will no longer be available in the voice portal.
Additional information
Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account, and more.
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Have a quick question? Ask Xfinity Assistant.