When you check to see if you can bring your own phone to Xfinity Mobile, you'll get one of a few results.
A key part of the compatibility check is when we ask you to enter your IMEI number, your phone's unique identifier that allows us to check whether you can bring your phone to Xfinity Mobile.
Here's what each of the results means:
Your phone is compatible
You can move forward with signing up and activating your phone on Xfinity Mobile. Your phone and software is compatible and ready for switching.
Your phone isn't compatible
Different carriers use different network technology. As a result, not all phones are made for all networks. So when a phone is made for use on one carrier, it may not be compatible with the technology used on another.
If you received this message, it unfortunately means that your phone isn't compatible with the network. You can still trade in your phone and shop for a new one.
Your phone is compatible but locked
Many phones are locked to the carrier they were purchased from, but they can usually be unlocked once the phone is fully paid off.
If you get this message, your phone may still be locked — even if you've already paid it off.
You can still sign up and order your Xfinity Mobile SIM card. Just be sure to contact your carrier and unlock your phone by the time your SIM card arrives to your home. Learn how to unlock your phone from another carrier.
You'll also want to update your phone's software before activating it with us to ensure your phone works seamlessly with the Xfinity Mobile network.
We can't activate a locked phone or one with out-of-date software, so make sure to follow these steps before you activate.
You're asked to visit a store to confirm the phone's compatibility
If you're seeing this message, it means that our system can't confirm for sure if your phone is compatible. You can visit an Xfinity Retail Store to get more hands-on help from an Xfinity Mobile Specialist.
Check the status and hours of an Xfinity Retail Store near you.