Resetting a frozen touchscreen

Learn how to resolve a frozen screen issue when using an Xfinity Home touchscreen.

What you'll need

Carefully place the Xfinity Home Station face down and remove the stand by gently pulling it up.
Remove the battery cover by gently pulling towards the bottom of the screen.
Remove the battery and unplug the power cord. Wait 10 seconds and replace the battery and plug in the power cord. This will restart the touchscreen.
Did the screen restart and is now responsive? It may take a few minutes for your cameras and other devices to reconnect. If the screen is still unresponsive, please contact us for further assistance.

Place the touchscreen face down and remove the screw at the base of the screen.
Remove the battery cover from the back by inserting your finger in the hole and pulling down.
Remove the battery and unplug the power cord. Wait 10 seconds and replace the battery and plug in the power cord. This will restart the touchscreen.
Did the touchscreen restart and is the screen now responsive? It may take a few minutes for your cameras and other devices to reconnect. If the touchscreen is still unresponsive, please contact us for further assistance.

Remove the stand from the back of the touchscreen.
Note: To avoid triggering the panic button, do not put the device face-down when removing the stand.
Remove the two Phillips-head screws at the base of the screen, and then slide in a downward motion to remove the stand.
Locate the Reset button on the back of the device. Using a pointed object, press the Reset button for 10 seconds or until the screen turns black. This will restart the touchscreen.
Did the touchscreen restart and is the screen now responsive? It may take a few minutes for your cameras and other devices to reconnect. If the touchscreen is still unresponsive, please contact us for further assistance.