Max app — "Sign In to Xfinity" troubleshooting

Sign In to Xfinity

“You need to sign in to Xfinity again. You will not be able to view any content until you complete this step.”

Next steps

Follow the steps below to troubleshoot this error.

1. Sign in to xfinity.com using your primary Xfinity ID information.
2. Go to customer.xfinity.com/#/settings/parental-controls, and in the Network Sites and Apps section, click Manage Settings.
   
   
   
   • Unlock the HBO channel if it appears to be locked.
   • Click Save.
3. On your TV's error message screen, select Connect Your Provider using your remote.
   • You should see a QR code and a six-character code.
4. Scan the QR code or open a browser window on your mobile device or computer in the address bar, type https://max.com/providers.
   
   • You should see an Enter Code page.
5. Enter the six-character code that appears on your TV and click Continue.
6. From the list of providers, pick Xfinity and you'll be automatically signed in to your Xfinity account.
   
   • The six-character code on your TV should dismiss.
     
     

Note: If following the steps above doesn’t resolve the issue, check out Max’s website for additional troubleshooting information.