How do I activate my mobile phone or tablet with Xfinity Mobile and NOW Mobile?

Whether you are bringing your own device or adding a brand new one, we made the activation process simple — and you can do it all on your device in the Xfinity app. Activation times vary but the process usually takes about 10 minutes. You can either use an existing phone or tablet that has the Xfinity app installed or the phone or tablet you want to activate to complete this process. For the best experience, be sure to download the Xfinity app on your new device.  

Xfinity Mobile billing begins seven days after the date your devices ship, even if your devices are not yet activated for use. There's a one-time $25 line setup fee for every new phone or tablet line.

You can use these steps for both mobile devices and tablets. To get started, are you:

• Activating a new number on a new line?
• Transferring (or porting) your number from your previous service provider?
• Activating a new device on an existing line? 

Don’t need instructions? If you're on a mobile device, you can click here to get started. If you’re on a computer or tablet, you can grab your smartphone and scan the QR code below:

Activating in the Xfinity app

Activating a new device on an existing line

1. Connect to WiFi on the device you want to activate before starting the activation process.
   • During activation, you may lose cellular service on that device and be unable to make calls.
2. Ensure the device is fully charged or plugged in.
3. Update to the latest software.
4. Save any important voicemails, photos, files, and notes.
5. Start the activation process.
   • From your mobile device — click here to get started.
   • From a computer or tablet, you can grab your smartphone and scan the QR code below:
     
6. Tap Start Activation once in the Xfinity app.
7. You need a one-time passcode (OTP) sent to an email address on file or the phone number associated with the device or SIM being replaced. Tap Send Code.
8. Enter the OTP, then tap Confirm Code.
9. The Xfinity app tells you when your number was successfully activated.
10. Once confirmed, determine if you need to follow eSIM or pSIM activation steps to finish the activation process.
    • Pay attention to your pSIM cards if you are activating multiple devices.
    • Each card is uniquely linked with a specific device, and we label them, so you insert the correct card in the correct device.

Transferring (or porting) a number from your previous service provider

If you are bringing your current number from another service provider, follow these steps to transfer that number to Xfinity Mobile or NOW Mobile. Numbers cannot be transferred to tablets or smartwatches.

1. Connect to WiFi on the device you want to activate before starting the activation process.
2. Ensure the device is fully charged or plugged in.
3. Update to the latest software.
4. Save any important voicemails, photos, files and notes.
5. Start the activation process.
   • From your mobile device — click here to get started.
   • From a computer or tablet, you can grab your smartphone and scan the QR code below:
     
6. Tap Start Activation once in the Xfinity app.
7. Select Keep and transfer current number. Then, tap Next.
8. On the Mobile Info screen, provide the phone number you want to transfer and your current mobile service provider from the drop-down list. Then, tap Next.
9. On the Account Info screen, enter the primary account holder’s first and last name for your current service provider. Then, tap Next.  
10. On the Carrier Verification screens, provide specific service provider information as requested by the Xfinity app. This most often includes account number and ZIP code from your previous service provider. Then, tap Next.
    • Need information about your previous carrier? Learn how to find account information from previous carriers.
11. On the next Carrier Verification screen, enter the account port-out PIN, sometimes called account PIN, transfer PIN, temporary port-out PIN, security PIN, or number transfer PIN. Then, tap Next.
12. On the next Carrier Verification screen, enter the last four digits of the primary account holder’s Social Security Number. Then, tap Next.
13. On the Billing Verification screen, enter the billing address from your old service provider. Then, tap Next.
14. After the information is confirmed, the number transfer process begins.
    • The time it takes to transfer the number may vary based on the service provider you're porting your number from. It usually takes about 10 minutes.
      • Porting from a landline takes longer.
    • The number remains active on the current device until the transfer and new activation is complete.
15. The Xfinity app tells you when your number was successfully transferred to Xfinity Mobile or NOW Mobile.
16. Once confirmed, determine if you need to follow eSIM or pSIM activation steps to finish the activation process.
17. Pay attention to your pSIM cards if you are activating multiple devices.
    • Each card is uniquely linked with specific devices, and we label them, so you insert the correct card in the correct device.

Activating a new number on a new line

If you're activating a new number on a new line:

1. Connect to WiFi on the device you want to activate before starting the activation process.
2. Ensure the device is fully charged or plugged in.
3. Start the activation process.
   • From your mobile device — click here to get started.
   • From a computer or tablet, you can grab your smartphone and scan the QR code below:
     
4. Tap Start Activation.
5. Select Get a new number. Then, select Next.
   • If you received a promotional rate through Xfinity Mobile requiring you to transfer over an existing number, you may see a notification reminding you of the number of days remaining to transfer a number before the promotional rate may be canceled.
   • If you want to proceed with getting a new number, select Get a new number.
6. The Xfinity app states it is looking for a new number. This may take a few minutes.
   • Once a new number is identified and assigned to you, it appears on the screen.
   • Once noted, select Continue.
7. Determine if you need to follow eSIM or pSIM activation steps to finish the activation process.
   • Pay attention to your pSIM cards if you are activating multiple devices.
   • Each card is uniquely linked with specific devices, and we label them, so you insert the correct card in the correct device.

Adding your eSIM to the network

After completing verification, your device is ready to be added to the Xfinity Mobile or NOW Mobile network.

You will receive a notification inviting you to set up your eSIM.

1. Tap this notification and then tap Set up eSIM.
2. Follow the cellular plan’s installation steps on the screen.
   • Once complete, you'll see a Cellular Setup Complete message to confirm eSIM setup was successful.
     • This means you're now on the Xfinity Mobile network.
   • Your device’s operating system also informs you once Xfinity Mobile is added.
3. In the Xfinity app, confirm you have cellular bars in the top-right corner of the device.
   • Tap Yes, I have cellular service bars and then tap Continue.
4. Xfinity Mobile or NOW Mobile then activates the service and confirms the new device is on the network.
5. You're then taken to a screen that displays the device make and model and confirms activation complete.
6. Congratulations! You completed the activation process.

Adding your pSIM to the network

After completing verification, your device is ready to be added to the Xfinity Mobile or NOW Mobile network.

1. Follow the prompts in the Xfinity app, which shows you how to successfully install the physical card into your device.
   • The pSIM may already be installed in your device or it will be attached to the Quick Start Guide.
2. Once the pSIM is successfully installed, select The SIM is inserted.
3. Confirm you have cellular bars in the top-right corner of the device. Xfinity Mobile should now appear as your listed carrier.
4. If you do, within the Xfinity app, verify your cellular service.
   • Select Yes, I have cellular service bars and then select Continue.
5. Xfinity Mobile or NOW Mobile then activates the service and confirms the new device is on the network.
6. You're then taken to a screen that displays the device make and model and confirms activation complete.
7. Congratulations! You completed the activation process.

What to do if the eSIM doesn’t automatically download

If for any reason the eSIM doesn't automatically download, scan the QR code below, and follow the on-screen prompts.

Manually enter a URL

If you still can’t download and install the eSIM, you can also enter a URL (website address) in your device to download the eSIM. Follow the steps below for your device’s model:

Apple device models

1. Open your device's settings app and select Cellular.
2. Select Add Cellular Plan or Add eSIM.
3. Select Use QR Code.
4. Select Enter Details Manually at the bottom of the screen.
   • In the SM-DP+ Address field, enter gsmacct.vzw.otgeuicc.com.
   • Leave the Activation Code and Confirmation Code fields blank.
5. Select Next near the upper right corner of the screen and follow the on-screen instructions.

Samsung Galaxy device models

1. Open the Settings app.
2. Select Connections.
   
3. Select SIM manager.
   
4. Select Add eSIM.
   
5. Select Scan QR code and scan the code above.
   
6. When the prompt appears, select Enter Activation code.
7. Enter LPA:1$gsmacct.vzw.otgeuicc.com$.
8. Select Done.

Google Pixel device models

1. Tap Network & Internet.
2. Tap SIMs.
3. Tap Add SIM.
4. Tap Set up an eSIM.
5. Select Use a different network if Xfinity Mobile isn’t listed.
6. On the Scan QR code screen, select Need help?.
7. Select Enter it manually.
8. Enter LPA:1$gsmacct.vzw.otgeuicc.com$.
9. Select Continue.

eSIM Quick Transfer (iPhone only)

For iPhones, you can use eSIM Quick Transfer to activate an iPhone that you purchased from Xfinity Mobile on an existing line using an eSIM. You can use the eSIM Quick Transfer on iPhone process if you’re:

• Transferring from one iPhone to another compatible iPhone.
• Converting your existing pSIM to an eSIM on the same compatible iPhone.

To complete this process, follow the steps noted in Apple’s help article about how to use the eSIM Quick Transfer on iPhones.