If you don't want to wait until your phone is paid off to get a new one, you may qualify for an Early Upgrade.
You must have an existing Xfinity Mobile account, your device must be paid off at least 50%, and the new device must be purchased from Xfinity.
To qualify for an Early Upgrade, your phone must:
- Be fully functional.
- Be free of damage.
- Have the “Find My” feature disabled or turned off.
Additionally, if your new device is being mailed to you, the trade-in device must be shipped and received through USPS by Assurant, our trade-in partner, within 21 days of the new device being shipped. Alternatively, the device must be returned at the time of purchase. If you meet these requirements, you can choose a new phone. All trade-ins are processed through Assurant.
To get started:
- Visit your nearest Xfinity Retail Store.
- Order a new device online from xfinity.com/mobile.
- Contact Xfinity at 1-888-936-4968.
Notes:
- Before trading in your device, you are responsible for removing all information from your device — including confidential, proprietary, or personal information.
- Once you perform a factory reset on your Apple or Android trade-in device, you will no longer be able to access any information or data on this device.
- If you have any questions about erasing personal information from your device:
- Refer to the owner's manual.
- Check the manufacturer's website.
- Review Xfinity’s device troubleshooting support page.
- Once the purchase of your new phone is complete and the old device is returned to an Xfinity Retail Store or shipped back in good, working condition, Xfinity will waive the remaining balance due on your old phone.
Early Upgrade eligibility
Where can I find out when my device will be eligible for an Early Upgrade?
To find out when a device will be eligible for an Early Upgrade:
- Log in to your account and select the Devices tab.
- Eligible devices will appear as Eligible for an early upgrade.
- Select the device you want to upgrade.
- Select Upgrade now.
What if I want to Early Upgrade my phone, but I'm not currently eligible?
If you haven't paid 50% of the total cost of your phone but still wish to upgrade, you can make an additional payment at any time to reach this threshold and become eligible for an Early Upgrade.
If your phone is paid in full, you aren't eligible for an Early Upgrade, but you may purchase a new phone at any time.
Early Upgrade online
Follow the steps below to complete an Early Upgrade online at xfinity.com/mobile:
- Log in to your account and select the Devices tab.
- Eligible devices will appear as Eligible for an early upgrade.
- Devices not eligible for an Early Upgrade will show you what it will take to make the device eligible.
- Select the device you wish to upgrade.
- Select Upgrade now.
- You will be asked if you’d like to Shop now, which will take you to the Xfinity online store, or Find a store, which will help you find the nearest Xfinity Retail Store.
- If you wish to shop online, select Shop now.
- You will then be presented with available phone options. Select the new device you want to upgrade to, customize it to fit your needs, and then select Next.
- You can either choose to pay in full, pay through a device payment plan (DPP) or trade in an additional device for credits.
- If you choose to trade in an additional device, you will be asked to confirm the IMEI of the device.
- You will also need to disable the "Find My" feature.
- If you have enabled stolen device protection on an iPhone running iOS17.3 or later, you will need to turn it off.
- There may be a delay before you are able to complete this process based on your device’s settings.
- If you have enabled stolen device protection on an iPhone running iOS17.3 or later, you will need to turn it off.
- Once you decide on your payment preference, you will need to confirm which device you’re looking to upgrade early.
- If you select a device that is not eligible for an Early Upgrade, you will be presented with options on how to upgrade, such as paying off the device.
- If you wish to make the device eligible, select Make a payment.
- You can then either pay it off in full or pay off enough to be eligible for an Early Upgrade.
- Once you’ve selected an eligible device, you’ll be prompted to answer a few questions about your Early Upgrade device.
- Once complete, select Continue.
- You will need to meet all terms and conditions in order to proceed, which include:
- Your phone must power on and be fully functional.
- Your device must be free of damage.
- You must turn off the "Find My" feature.
- You must send in your current device.
- You should see all Early Upgrade and new device details in your cart. Review all information and then select Next.
- If you are trading in a device, this is where you will see the trade-in offer.
- Review your shipping details and update your contact information to make sure the new device will be shipped to the correct location.
- Once complete, select Continue to payment.
- Enter your payment information and then review your order details one more time.
- When you’re ready to finalize everything, select Place order.
- When you’re ready to finalize everything, select Place order.
Notes:
- Trade-in later sales require you to send your old device within 21 days of your new device’s shipment.
- This does include backorder and pre-order scenarios.
- All trade-in customers are required to disable security features and restore the phone back to factory settings.
- Apple iPhone users must disable Find My iPhone.
Early Upgrade at an Xfinity Retail Store or by calling Xfinity
- Visit your nearest Xfinity Retail Store or call Xfinity at 1-888-936-4968.
- An agent will confirm whether your phone is eligible for Early Upgrade, based on the number of payments remaining.
- The agent will need to confirm your device is at least 50% paid off.
- If your device isn’t eligible for Early Upgrade, the agent will review options with you, which will include making an additional device payment to make the device eligible.
- The agent will need to confirm your device is at least 50% paid off.
- If you decide to purchase a new phone, the agent will then confirm that your device’s condition is acceptable and ready to send to Assurant for processing.
- The agent will need to confirm your device is in like new condition.
- Prior to returning your device you should:
- Back up your information and data.
- Disable the "Find My" feature.
- If you have enabled stolen device protection on an iPhone running iOS17.3 or later, you will need to turn it off.
- There may be a delay before you are able to complete this process based on your device’s settings.
- If you have enabled stolen device protection on an iPhone running iOS17.3 or later, you will need to turn it off.
- Perform a factory reset on your Apple or Android device.
Notes:
- Once you perform a factory reset on your Apple or Android trade-in device, you won't be able to access any information or data on this device.
- If you purchase a pre-order or backordered device, a trade-in later offer is initiated.
- You will keep your trade-in device while waiting for your new device to ship.
- You will need to mail your trade-in device to Assurant through USPS within 21 days of the new device being shipped to you.
- You'll get an email confirmation where you can view the status and progress of your trade-in offer.
- You have 14 days from when your new device was shipped or purchased to return or exchange the device.
- Learn more about our returns policy.
FAQs
Payments and fees
How will the payments work on my new phone?
Once you've met all the requirements and Early Upgrade is complete, we'll waive the remaining payments on your current phone. You can buy a new phone outright or start a new monthly payment plan.
Are there any fees for an Early Upgrade?
If you don't have the Xfinity Mobile Care (XMC), you must pay an additional fee for an Early Upgrade, plus any additional payments needed to reach 50% payoff threshold. See the table below for details.
| If you're upgrading from a(n)... | The fee is... |
| Apple device | $30 |
| Google device | $50 |
| Samsung device | $70 |
| Motorola device | $50 |
Do I still have to pay an additional fee if I have XMC?
If you're enrolled in XMC, your Early Upgrade fees are included, so you don't have to pay an additional fee to upgrade. Learn how XMC works.
Note: You may still need to make additional payments to reach the 50% payoff threshold to be eligible for the Early Upgrade program.
Order tracking
How will I be notified of the order status of my Early Upgrade?
Xfinity Mobile will send you notifications for each change in order status, including:
- Device shipment
- Device in transit
- Device received in good condition, damaged condition, or if it’s the wrong IMEI
- If your device is deemed ineligible due to it being damaged or having the wrong IMEI, see the Devices section of the FAQs for more information.
- The need to turn off “Find My” device feature, if applicable.
How do I track my Early Upgrade device?
To find out the shipment status of your Early Upgrade device:
- Log in to your Xfinity Mobile account online and select the Devices tab.
- Select the device that’s being upgraded to see the shipment status and next steps.
How do I reprint my shipping label?
Follow the steps below to reprint your shipping label:
- Log in to your Xfinity Mobile account online and select the Devices tab.
- Select the device that’s being upgraded to see the shipment status and next steps.
- From here you can select Print return label.
- From here you can select Print return label.
Devices
Which mobile devices can be upgraded?
All phones purchased through Xfinity Mobile that have been paid off 50% or more are eligible to be upgraded.
The upgraded device may be paid-in-full or through a DPP. Tablets and smartwatches are not eligible at this time for the Early Upgrade program.
What happens if my device is deemed ineligible (broken, damaged, or the wrong IMEI)?
Your device may be deemed ineligible if it's broken, damaged, or has the wrong IMEI. If this is the case, the device will be returned to you. You'll keep the new device, and the new device balance will be the full price without any discounts or credits applied. Any promotional offers for the new device will be removed.
If the old device hasn't been fully paid off yet, that balance will also return to your billing statement, and you'll be responsible for paying the remaining balance.
If the old device is deemed ineligible, you may opt to return the new device, as long as it's returned within the 14-day return and exchange policy window. After this time, the new device is no longer able to be returned.
Note: If your device is returned due to the wrong IMEI, you'll need to contact Xfinity for further support.
I'm enrolled in Apple's upgrade program. If I buy my new device through Apple, will it work with Xfinity Mobile?
Devices purchased through Apple can be added to a new or existing line with Xfinity Mobile.
If you choose to buy your device directly from Apple be sure to select the Buy without a carrier option during the order process. When you get your device, bring it to an Xfinity Retail Store or chat with us.
If you already have an Xfinity Mobile nanoSIM card or purchased an eSIM-compatible device:
- Log in to your account.
- Visit the Devices page to set up your new phone on an existing Xfinity Mobile line of service.
What if my current device is paid off?
If your current device is paid off, you can buy a replacement device any time. To buy a replacement device, visit the shop page to select a new device on an existing Xfinity Mobile line of service.
When looking to replace your paid-off device, consider trading in your old phone for either a limited time trade-in offer, if available, or a mailed check. To learn more, see how to trade in an old phone with Xfinity Mobile.