Hulu is a popular subscription over-the-top (OTT) video service for streaming TV shows and movies from many broadcast and cable networks and studios. If you’re having trouble with the app on Xfinity Flex or X1, look below for troubleshooting and answers to some common questions.
Find out more about Hulu, including how to access the app on Xfinity Flex.
FAQs
Why can't I access the Hulu app on my X1 TV Box?
If you don’t see Hulu content on your TV Box, please verify that you:
- Have a compatible X1 TV Box (RNG150 and Pace XG1v1 devices aren’t supported).
- Have Xfinity Internet services (any level).
I don’t have Xfinity TV but I have Xfinity Internet. Can I access the Hulu app?
Yes, but only if you have an Xfinity Flex streaming TV Box, too. Customers can access Hulu on a variety of non-Xfinity devices as well. Information on supported devices is available at hulu.com.
How do I manage my Hulu subscription?
You can see and cancel your Hulu subscription right from your TV Box if you signed up for Hulu through Xfinity and have a compatible X1 TV Box or Xfinity Flex streaming TV Box.
You can also upgrade and downgrade your Hulu subscription from your TV Box/streaming TV Box.
Do I need to register or sign in to use Hulu?
Yes, you can use your existing Hulu credentials to sign in to the Hulu app on Flex or X1. Select Log in once you launch the Hulu app on your TV Box/streaming TV Box.
If you already have a Hulu account, see the Hulu App on Flex and X1.
To start a new Hulu subscription, you can sign up directly from the Hulu app on Flex or X1.
What are my Hulu subscription options?
You can subscribe to one of two different Hulu plans from the Hulu app on X1 and Flex: Hulu’s ad-supported plan or Hulu (No Ads) to gain access to Hulu’s on-demand streaming library.
If you already subscribe or want to subscribe to Hulu + Live TV, which includes Hulu’s entire streaming library and 75+ live channels, you can sign up and watch on Flex. Hulu + Live TV customers will be billed directly by Hulu. You can’t watch Hulu + Live TV or subscribe to Hulu + Live TV on X1 yet.
Can I access Hulu + Live TV on X1 or Flex?
Only on Xfinity Flex. You can sign up for Hulu + Live TV or access your existing Hulu + Live TV subscription on Xfinity Flex or Choice TV.
Hulu + Live TV isn’t available on X1. If you purchased Hulu + Live TV directly from Hulu, you can watch Hulu’s Video On Demand library, but not Live TV or your Hulu DVR recordings through the Hulu app on X1.
I forgot my Hulu username or password. How do I find my username or reset my password?
Please visit Hulu’s Help Center or call Hulu Customer Service at 1-888-265-6650 to recover your Hulu username or reset your password.
Note: When logging in on X1 or Flex, select the Show option if you’d like to view the password as it’s entered.
Is Hulu in HD?
Yes, select titles in Hulu’s library content are available to stream at 1080p or 720p.
Is Hulu in 4K?
No, Hulu’s 4K library is not available on X1 and Flex currently.
Does watching Hulu count against my monthly internet data usage?
Yes, Hulu content is streamed from the internet, and will count against your monthly data usage.
How do I cancel my Hulu subscription billed by Xfinity?
If you signed up for a Hulu subscription through X1 or Flex, you can cancel it through the Apps & Subscriptions Management menu in X1 or Flex. To get there, visit Apps & Subscriptions under the Settings menu of X1 or Flex. You can also say “Manage Hulu” into your Xfinity Voice Remote.
What will happen to my Hulu account if I cancel my Xfinity service or change my Xfinity package?
- If you downgrade or change your Xfinity service by removing Xfinity X1 or Xfinity Flex, you’ll no longer be able to access Hulu through your X1 TV Box or Xfinity Flex streaming TV Box.
- You’ll only be able to watch Hulu through your computer, your mobile device or another internet-connected device.
- If you disconnect Xfinity Internet, you’ll need internet access through another internet service provider and an internet-connected device to access Hulu.
- If you remain subscribed to at least one Xfinity service and continue to receive a billing statement from Comcast, you’ll continue to be billed for Hulu on your Comcast bill.
- If you disconnect all your Xfinity services and don’t update your payment method with Hulu, you’ll eventually lose access to Hulu.
- You should change your method of payment in order to keep Hulu, which you can do at any time at hulu.com.
- Notes:
- Xfinity customers with a Hulu subscription billed by Xfinity and who no longer have access to an X1 TV Box or Xfinity Flex streaming TV Box can cancel their Hulu subscription by contacting us.
- However, we can’t upgrade or downgrade your Hulu subscription.
- If you wish to do so, cancel your Hulu subscription; once access to your Hulu subscription is over, sign up for the other Hulu subscription tier from hulu.com.
- Xfinity customers with a Hulu subscription billed by Xfinity and who no longer have access to an X1 TV Box or Xfinity Flex streaming TV Box can cancel their Hulu subscription by contacting us.
How do I block access to Hulu on Flex or X1?
There are two ways you can set parental controls for the Hulu app:
- Lock TV-MA content under Settings > Parental Controls > TV Rating Locks.
- Once locked, a Parental Control PIN is required before you can access the app.
- You can block access to the Hulu app using an Application Lock.
Are there any accessibility features?
Since this is a third party application, most of your accessibility user preferences on X1 and Flex will not be observed once you launch the app. However, you can enable the app’s own accessibility features, which will vary within the app.