A compromised Xfinity ID means there is evidence that someone other than the account owner or an unauthorized user may have accessed or learned the password of an Xfinity ID associated with your account.
A compromised Xfinity ID may or may not have already been exploited, meaning someone may have used it to order services or access your personal information. In these cases, you should reset your password to secure your account.
If we think your ID was compromised, you’ll be asked to reset your password the next time you try logging in. Additionally, we'll send notifications to the verified email and mobile number we have on file for your account. You won't be able to access your comcast.net email or other Xfinity services until you reset your password.
Reset your password
If your Xfinity ID is compromised, you'll see an error message asking you to change your password:
“As part of our commitment to you, Comcast routinely reviews and monitors account security. Please update your password to help protect you and your account.”
When you select Reset password, you'll be taken to the password reset page. See how to reset your Xfinity password for more information about this process.
FAQs
Why can't I sign in?
We detected a potential issue with the Xfinity ID and password that you use to access your Xfinity services. To protect your privacy and the security of your account, we've disabled your Xfinity ID until you reset your password.
What should I do after I reset my password?
Review your account settings for any changes or activity you don't recognize. Check for:
- New or different users on your account.
- Unauthorized charges or service changes.
- Recent e-mail notifications about account changes.
If you were logged in to any Xfinity apps, you will need to reauthenticate with your updated password.
You should update your Xfinity Voice security PIN and voicemail PIN.
Was my information stolen?
Your Xfinity ID and password provide access to a variety of features and services. As a result, the information contained in your account may have been compromised. Review our security tips for more information.
How can I prevent this from happening again?
Review some of our basic security tips for keeping your account secure; view the security software and services we provide to our customers at no additional cost.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.