Comcast takes security issues seriously and is committed to protecting our customers and other consumers against fraud and identity theft.

In the unfortunate event that your identity has been stolen and/or fraudulently used to acquire Comcast services, or in some other way been utilized on a Comcast account, use the information on this site to initiate a claim process. This site also provides important tips to help protect your identity.

Here’s what you can expect:

• You will need to provide information about yourself and information you have regarding your claim.
• You will need to send us any documents that support your claim.
• Comcast will review the information and documents you provided and investigate the claim.
• Comcast will contact you when we receive your information and documents and as needed throughout the process. Please be advised that the entire process, from start to finish, may take up to 30 days.

If you believe you have been the victim of fraud or identity theft and need to submit a claim to Comcast here is how to get started:

1. Complete the Identity Theft Victim’s Complaint and Affidavit Form

   • Click here to access the identity theft affidavit.

   • For instructions on completing the form click here.

2. The completed affidavit must be submitted to Comcast (not the FTC), along with the following documentation:

   • Proof of residency during the time the Comcast services were under your name. Documents should be computer-generated (not handwritten) and clearly show your name, address, and dates. You can submit the following documents with your name: • Utility bill (e.g., gas, oil, electric, cell, etc. • Bank statement or credit card statement • Original lease or rental agreement (must be signed & dated; month-to-month leases are not accepted) • First Class Mail from any government agency • Mortgage documents • Printed pay stub  • Insurance documents (e.g., medical, dental, vision, life, home, rental, and vehicle)  • Documents issued by the U.S. Military or Veterans Affairs indicating a change of residential address
      
   • A copy of your valid government-issued photo identification. You can submit the following documents with your name.
       Important: Do not submit a Military ID.
     • Driver’s License
     • Non-driver Identification Card
     • US Passport
     • Permanent Resident Card
     • Foreign passport with U.S. Visa and approved I-94 (stamp or form)
     • Certificate of Naturalization or Certificate of U.S. Citizenship
     • Valid foreign passport stamped "Processed for I-551" 
   • Documents not listed above can be submitted but will be subject to review and approval. We may reach out and request additional documentation, and the processing of your claim may be delayed.          
      

   All supporting documentation may be emailed, faxed or mailed to Comcast at:

    

   Email:
   CSA_IDT@comcast.com

    

   Fax:
   Comcast Customer Security Assurance
   Attention Fraud Department
   866-308-1542

    

   Mail:
   Comcast
   Customer Security Assurance
   Attention Fraud Department
   1800 Bishops Gate Blvd
   Mt Laurel Township, NJ 08054
   844-335-8719

3. A Comcast representative will contact you within 2 business days of our receipt of the requested documentation.

4. While Comcast is investigating your claim, we will suspend our collection activity on the account in question (the “suspect account”). We will also request that any impacted consumer credit bureau be notified that the account is under investigation for identity theft. If Comcast concludes that the suspect account was the result of identity theft, Comcast will request the removal of the suspect account by the consumer credit bureaus from your consumer credit report.

Additional Resources

In addition to submitting an identity theft claim to Comcast, you can report identity theft at IdentityTheft.gov, the federal government’s one-stop resource to help people report and recover from identity theft. The site provides step-by-step advice and helpful resources like easy-to-print checklists and sample letters. 

To report fraud, scams, or bad business practices, consumers should instead go to ReportFraud.ftc.gov.

Security Basics and Tips to Protect Yourself from Identify Theft

Protect yourself. Visit http://internetsecurity.xfinity.com/digital-safety-basics/ for help with protecting your identity and other valuable security tips.  For more information on identity theft, privacy and online security, please visit the Federal Trade commission's site: https://www.consumer.ftc.gov/topics/privacy-identity-online-security.