Your Xfinity payment is due by the date noted at the top of your bill. If you haven’t made payment by this due date, we’ll send you a late payment notification, and you may also be charged a late fee on your next bill.
We know that sometimes life events can prevent you from making your payment on time. To help in these moments, we’re offering a credit toward your previously incurred late fee when you make a payment toward your past due balance and set up automatic payments for your future bills.
If you have multiple late fees, only one will be credited. If you’re making a one-time payment without automatic payment enrollment, you aren’t eligible for a credit.
Request your late fee credit
You can follow the below steps to request your late fee credit:
- Sign in to your account using your Xfinity ID and password.
- Click the Get Started banner to redeem. It only displays if you’re eligible for the credit.
- Select your preferred amount for a one-time payment for your past due balance before proceeding to automatic payment enrollment.
- Select the checkbox next to "Turn on automatic payments using [card info]" to proceed with enrollment.
- Click Done after reviewing your confirmation of enrollment.
Your late free credit applies after your first automatic payment posts. For now, your one-time payment applies toward your balance once posted.