Need a new remote? We can provide a new one. Find out more below.
Exchange your remote for a new one
We recommend that you simply swap out your old or broken remote for a new one at an Xfinity Retail Store near you.
If you're an Xfinity X1 or Flex customer, you can also order a remote control to be shipped to you via UPS in a Getting Started kit (accessory shipping and handling fees will apply) through the Xfinity Assistant.
Program your new remote
You'll need to program your new remote to work with your TV and other equipment. You can find detailed instructions using our online programming tool at customer.xfinity.com/remotes.
Additional Information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.