Learn how to manage your Xfinity Home system using the Xfinity Home touchscreen - the control center that offers simple touch navigation with an easy-to-use interface. Arm and disarm your system, view live video from your Cameras, change settings for devices, such as Lights and Thermostats, and much more.
What You'll Need
- Xfinity Home
- Access to your touchscreen
- Your Master Keypad Code (for access to some features)
Difficulty
Easy
What does your touchscreen look like?
If your touchscreen looks like the one below, you're in the right place! Otherwise, go to the Xfinity Home Touchscreen Overview.
Quick control buttons
Quick control buttons at the bottom and right side of the touchscreen provide easy access to certain functions.
- Return to the Home screen.
- Open the alphanumeric keypad (not currently used by Xfinity Home).
- Return to the Home screen.
- Send an emergency police, fire or medical alarm to the Central Monitoring Station. (For more details, see Emergency Alarms on the Touchscreen).
- Put the touchscreen into sleep mode by turning off its display. Tap the screen at any time to exit sleep mode.
- Change the touchscreen volume.
The Home screen
The Home screen is the main display from which you can access all touchscreen features. It provides a visible and audible alert when a sensor is triggered while the system is armed or when an environmental sensor, such as a smoke detector, is activated.
The Home screen icons represent the apps that you use to manage different parts of your system. In addition to the standard apps, such as Security and Settings, you'll see an app for each type of device that you can install, configure and control, such as Cameras and Lights. You won't see apps for device types that require professional installation like Motion Sensors or Door/Window Sensors.
Some apps will change color to indicate what mode they are in. For example, the Lights icon is yellow when at least one light is on and gray when all lights are off.
Status Bar
The Status bar in the upper-left corner of the Home screen provides an at-a-glance overview of your system's security status.
- The system is disarmed. Tap the bar to open the Security screen, from which you can arm your system, bypass sensors and view live Camera feeds and sensor activity. For more information, see the Security Screen.
- The system is armed. Tap the bar to disarm your system.
- The system is arming in Away mode and counting down the number of seconds left in the exit delay before arming becomes active. Tap the bar to open the Security screen, from which you can cancel the arming process.
- The system is arming in Stay or Night mode and is counting down the number of seconds left before arming becomes active. Tap the bar to open the Security screen, from which you can cancel the arming process.
- The indicated sensor has been triggered while the system is armed, and the entry delay has begun. Tap the bar to open the Security screen, from which you can cancel the alarm process.
System Trouble Messages
System trouble messages appear in the upper-right corner of the Home screen, letting you know when there's a problem with the system power, connection, communication or sensors.
Tap the message to see more information about the problem.
On the Troubles screen, you can acknowledge some messages by tapping OK, which removes the message from the Home screen and "snoozes" it for four hours. For others, you'll need to fix the problem before the message goes away. For more information, see Xfinity Home Trouble Messages.
Did You Know? Xfinity Home has a Do Not Disturb feature that you can use to automatically mute the audible alert for most trouble messages during times when you may be asleep or otherwise don't want to be interrupted. For details, see Modify Do Not Disturb Settings on the Touchscreen.
Security features
You access most security-related features from the Status bar on the Home screen, in the Security app or in the Settings app > Security category.
| To do this | Use this | For more information, see |
| View current security status | Status bar or Security app | Status Bar |
| Arm and disarm your system | Status bar or Security app | Turn an Xfinity Home System Off or On |
| View and cancel an alarm | Disarm Your System screen, which only displays during an alarm | Cancel an Alarm |
| Send an emergency alarm | Red emergency button at the bottom of the touchscreen device | Send an Alarm |
| Bypass sensors | Security app | Security Screen |
| View sensor activity | Security app | View System Activity in the Xfinity Home mobile app |
| View live Camera feeds | Security app or Cameras app | Security Screen Managing Cameras |
| Test your alarm | Settings app > Security category | Test the Xfinity Home Alarm |
| Manage your keypad codes | Settings app > Security category | Managing Xfinity Home Keypad Codes |
| Change your Central Station Passcode (secret word) | Settings app > Advanced Settings category | Change Central Station Passcode |
The Security Screen
The Security screen is where you arm your system, bypass sensors and view live Camera feeds and sensor activity.
To open the Security screen, tap the Security icon on the Home screen, or tap the Status bar when your system is disarmed.
The Arm System tab is where you arm your system (see Turn an Xfinity Home System Off and On) and bypass sensors.
On the Dashboard tab, you can bypass sensors and view live Camera feeds.
The History tab shows a history of sensor activity.
Changing Your Central Station Passcode
See Change the Central Station Passcode.
Managing devices
Use the app icons on the Home screen to manage your system's devices. For general information about apps, see the Home Screen.
Managing Lights and Appliances
Use the Lights app to turn the lights and appliances controlled by your system on or off.
- On the Home screen, tap Lights.
The Lights screen shows the status of all of the Light Switches and Lighting/Appliance/Outlet Controllers in your system. The light bulb icon represents all of these device types.
Turn individual lights or appliances on and off by tapping the light bulb icon for the device. - Tap All On to turn on all of your connected lights and appliances; tap All Off to turn them all off.
- To adjust the brightness of a dimmable light:
- Tap the settings icon for the device.
- On the Lights screen, tap the scale to adjust the brightness level. Once set, this is your default brightness level for this light.
Did You Know? Only a light connected to an Xfinity Home Lighting/Appliance controller or dimmable Light Switch can be dimmed. Lights connected to an Outlet Controller or to a regular on/off Light Switch cannot be dimmed.
To remove a Light Switch or Lighting/Appliance/Outlet Controller, see Remove a Light Switch or Lighting Controller.
Managing Thermostats
Use the Thermostats app to adjust the settings for the Thermostats controlled by your system. For more information, see Managing Thermostat Settings.
For information about Thermostat schedules, see Schedule Thermostat Settings.
To add a Thermostat, see Pair a Thermostat.
To rename a Thermostat, see Rename a Thermostat.
To remove a Thermostat, see Remove a Thermostat.
Managing Cameras
Use the Cameras app to view live video from the Cameras controlled by your system.
- On the touchscreen Home screen, tap Cameras.
- If you have only one Camera, live video from that Camera displays. If you have multiple cameras, a smaller picture from each Camera is displayed. Tap an image to view live video from that Camera.
Did You Know? Live Video Monitoring (LVM) allows you to create rules for automatically taking pictures and video clips. 24/7 Video Recording automatically creates video clips when your Camera detects motion, and allows you to create custom clips from recorded video.
You can access your saved pictures and videos from the Xfinity Home app and Xfinity Home app for Xfinity X1.
For more details, see the Cameras section in Xfinity Home App Overview, or View Xfinity Home Cameras, Videos and Pictures on an X1 TV Box.
To rename a Camera, see Rename a Camera.
To remove a Camera, see Remove a Camera.
Managing Door Locks
Use the Door Locks app to lock or unlock the Door Locks controlled by your system.
- On the touchscreen Home screen, tap Door Lock.
The Door Locks screen shows the status of all of the Door Locks in your system. - Tap the Lock icon to lock and unlock the door.
To rename a Door Lock, see Rename a Lock.
To remove a Door Lock, see Remove a Lock.
Managing Sensors and Detectors
Certain security devices must be professionally installed by a Comcast technician, including:
- Motion Sensors
- Door/Window Sensors
- Water Detectors
- Smoke Detectors
- Other special devices
To see sensor statuses and bypass them:
- On the Home screen, tap Security. The Arm System tab shows the status of each sensor; for example, whether a door is open or closed. If there's an error associated with a sensor, you'll see an alert under it.
- Tap Turn Zone Off to have the system bypass (ignore) a sensor. When bypassed, the sensor won't trigger an alarm, and no rules you have set up for the sensor will run.
- To see a history of sensor activity, tap the History tab.
Customizing the touchscreen
Some aspects of the touchscreen can be customized. You can configure some screen settings and the screensaver, change sound and audible feedback settings, change the language to Spanish, and set a brief hold on functionality so that you can clean the display.
Changing Sound and Display Settings
You can change the following sound and display settings on the touchscreen:
- Sounds made when certain events occur and the volume of those sounds. See Change Sound Settings.
- Screen brightness, dimming and nighttime settings. See Change Display Settings.
- App shown as the screensaver when the touchscreen is idle.
- Language used on the touchscreen. See Spanish Language Settings in Xfinity Home.
To change the order in which sensors display on various screens:
- On the Home screen, tap Settings.
- Enter your Master Keypad Code.
- On the Categories screen, tap Sensors & Zones.
- On the Sensors & Zones screen, tap Change Zone Order.
- On the Change Zone Order screen, tap Up and Down to move a sensor up or down one position in the list. Tap To Top to move a sensor to the top of the list.
- When you're finished, tap Return To Menu.
Cleaning the touchscreen
When you need to clean the touchscreen display:
- On the Home screen, tap Settings.
- Enter your Master Keypad Code.
- On the Categories screen, tap Clean Screen.
The display locks for 30 seconds so that you can clean it without activating anything when you touch the screen. - When the 30 seconds are up, you can extend the cleaning time if needed. Otherwise, tap Finish.
Viewing your account information
You can't change your account information from the touchscreen, but you can view it.
To view your Xfinity account information:
- On the Home screen, tap Settings.
- Enter your Master Keypad Code.
- On the Categories screen, tap Advanced Settings.
- On the Advanced Settings screen, tap Account Information.
- When you're finished, tap Return To Menu.
Having problems with your touchscreen?
Two advanced settings - Connectivity and Reboot touchscreen - should only be used if you're having problems with your touchscreen. Learn what you can do at: