You can view the make, model and serial number of your TV Box and modem in your account. You can use this information to:
- Identify your equipment.
- Troubleshoot technical issues.
- Access user manuals for your devices.
View equipment information
- Sign in to your account.
- You'll be taken to the Devices page where you'll see images of your in-home Xfinity equipment.
- This page contains an option to troubleshoot or restart if you're experiencing issues.
- This page contains an option to troubleshoot or restart if you're experiencing issues.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.