This article provides a list of FAQs regarding Xfinity packages that include Netflix. If you have a Netflix with StreamSaver™ bundle, see Activating StreamSaver™ offers.
Note: These packages can only be purchased in select markets at this time; market availability will be expanded in the future.
FAQs
How can I sign up for an Xfinity package with Netflix?
Xfinity packages with Netflix are only available in select markets at this time. To check availability, please visit xfinity.com.
How do I know if my Xfinity package includes Netflix?
If Netflix is included in your X1 package, it will be listed in the "Bundled Services" or the "Regular monthly charges" section of your bill.
I signed up for an Xfinity package that includes Netflix. How do I activate my Netflix account?
Launch the Netflix app on your X1 TV Box. Then, follow the prompts to either link your existing Netflix account to your Xfinity package or create a new Netflix account to be linked to your Xfinity package. For more information, see How to access the Netflix app.
Note: If you link an existing Netflix account, your method of payment for that Netflix account will transition to Comcast and you'll no longer be charged a separate fee by Netflix.
How do I activate Netflix if I have a StreamSaver™ bundle?
Once you purchase your StreamSaver™ offer, you’ll need to activate your Netflix, Peacock, and Apple TV+ subscriptions before you can start streaming. You’ll receive an email with a link to our Subscription Hub, where you can easily activate and manage each of your streaming subscriptions. You can also visit xfinity.com/yoursubscriptions. For more information, see Activating StreamSaver™ offers.
How do I find the Netflix app on my X1 TV Box?
You can either say "Netflix" into the Xfinity Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu.
- Press the xfinity button on your remote.
- Scroll to and press Apps.
- Highlight the Netflix tile and press OK.
I signed up for an Xfinity package that includes Netflix but never accessed the Netflix app on my X1 TV Box. Can I still create a new Netflix account or transfer an existing one as part of my package?
Yes. You must open the Netflix app on your X1 TV Box to activate the Netflix service included in your Xfinity package or transfer an existing Netflix account to your Xfinity package.
If you have an existing Netflix account, you'll continue to be charged separately for your Netflix account until you complete the activation process. If you don't open the app on your X1 TV Box, Netflix has no way of associating an account with your Xfinity package.
How do I change my Netflix plan or account information?
You can change your Netflix plan at any time by signing in to netflix.com/changeplan to view and select available plans.
You can also call Netflix customer service at 1-866-579-7172.
Note: If you have an existing Netflix Standard or Premium plan, you can upgrade when first activating Netflix through the X1 app. There will be an additional monthly fee for the upgrade which will be reflected under the Other Service Providers section on your next Xfinity bill.
I forgot my Netflix username or password. How do I find my username or reset my password?
If you have forgotten your username or password, go to netflix.com/loginhelp. Enter an email address or mobile phone number to reset your password. If you don’t remember either, you won't be able to use the "I don't remember my email or phone" option if billed through Comcast. Please contact us.
You may also check your email inbox, spam, or junk folders for messages from Netflix. If you find emails from Netflix, that email address is linked to your account and should be used to reset your password.
If you have access to the Netflix app on your X1 Box:
- Choose a profile.
- Push the left arrow on your remote to bring up the left-hand side menu.
- Use the down arrow to navigate and select Get Help.
- The associated Account Email address will appear under the Member option.
What will happen to my Netflix account if I cancel my Xfinity service or change my Xfinity package?
For more information, see how to disconnect or downgrade Xfinity service with Netflix.
What happens to my Netflix account if I move?
Your Netflix subscription relationship is with Netflix directly, even if you signed up through Xfinity X1. Because of this, a move will not impact your subscription unless you are billed by Comcast, in which case, you will need to update your method of payment for Netflix.
Note: You'll need to sign in to Netflix again once you activate the boxes at your new address. If you move and no longer have Xfinity services, you will no longer be billed by Comcast and must update your payment method for Netflix or risk losing your Netflix Service.
How do I cancel Netflix?
If you wish to no longer have Netflix included in your Xfinity package, please contact us. The Netflix cancellation will take effect immediately.
If you have a previous, valid method of payment (credit or debit card, for example) on file with Netflix, Netflix will charge your previous method of payment. Contact Netflix to cancel your Netflix account after changing your service package with Comcast.
I accidentally linked the wrong Netflix account to my Xfinity package. What should I do?
If you accidentally connect the wrong Netflix account to your Xfinity package, sign out of the Netflix app on X1 and please contact us.
How does Netflix affect internet data usage?
Video in the Netflix app on Xfinity X1 is streamed over the internet. For this reason, usage of the Netflix app on X1 and all other programming and content from the internet on X1, as well as, the internet apps on X1 are subject to Xfinity Internet data usage policies.
Note: Customers who use Netflix on a Smart TV or other device or PC are also streaming over the internet and would be subject to Xfinity Internet data usage policies.
How do I know how much data I’m using with Netflix?
To determine what amount of usage you can expect for a given hour of streaming, Netflix provides estimates on its website. Netflix estimates about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video.
You can also read Netflix recommendations on how to control your Netflix data usage in this same Netflix help center article.
To see your current internet usage, sign in to check the Xfinity Internet Data Usage Meter.
Are there any accessibility features?
Since this is a third-party application, most of your accessibility user preferences on X1 and Flex will not be observed once you launch the app. However, you can enable accessibility features from within the Netflix app.
How do I set up parental controls on Netflix on X1?
If you want to ensure that access to certain Netflix programs is restricted, you’ll need to set the parental controls on your Netflix account. You can control access to certain maturity levels of Netflix content for the Netflix app on X1 by going to netflix.com/youraccount.
If you would like to set up parental controls for your X1 box, see how to set up your locks PIN and turn parental controls on and off for X1.
How do I sign out of Netflix?
- Access the Netflix app on X1.
- Push the left arrow on your remote to bring up the left-hand side menu.
- Use the down arrow to navigate and select Get Help.
- Use the down arrow to navigate to the bottom of the menu and select Sign Out.
Will my Netflix user settings carry over to X1 or Flex?
Yes. Existing Netflix customers who use their Netflix login information when logging in through the Netflix app on X1 or Flex will see their current Netflix settings.
What if Netflix freezes?
If the Netflix app freezes, press the A button on your remote control, scroll to the right, and select Reset Netflix.
What if there’s an Xfinity service outage?
If your Xfinity TV service is out, you won’t be able to watch Netflix on your TV. If your Xfinity Internet is working, you can still access it on your laptop or mobile device.
Note: If you access Netflix through a mobile device using the data provided by your mobile carrier instead of internet, you may incur data usage charges.
Can I watch Netflix in 4K Ultra HD (UHD) and 4K UHD/HDR (High Dynamic Range) on X1?
Yes, you can watch Netflix in 4K Ultra HD (UHD) and 4K UHD/HDR (High Dynamic Range) on Xfinity X1 as long as you have a 4K or 4K/HDR TV and/or AV receiver and/or Soundbar (HDMI port must be HDCP 2.2 compliant), a 4K-compatible TV Box and a subscription to the Netflix Premium Plan.
For details, see how to watch Netflix in 4K UHD/HDR on Xfinity X1.
Why is Netflix programming displaying in letterbox?
If you signed up for a Netflix standard definition (SD) package, the Netflix content will appear in SD in the letterbox format, even if you are an Xfinity HD customer. To get rid of the letterbox view, you must change your Netflix subscription to a package that includes HD.
Will the Xfinity Voice Remote work watching programming while in the Netflix app?
Some voice commands will work inside the Netflix app on Xfinity Flex and X1.
If I have DVR service, can I record a Netflix program?
No. DVR service is only available for live Xfinity TV programming.
Is the Netflix app on Xfinity Flex and X1 going to always be the most up-to-date version?
Yes. The Netflix app will not require any manual updates.
Additional information
Visit our Online Support Center to find common solutions.
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