Not receiving text notifications — Xfinity Home troubleshooting

Learn how to troubleshoot problems with receiving email or text message notifications for system alerts/rules.

No email

1. Log in to the Xfinity Home app with the email address you used to set up Xfinity Home.
2. Select More.
3. Select Settings.
4. Select Contacts.
5. Click the pencil icon to view and validate that the alerts are being sent to the correct email address.
6. Check your junk/spam email folder.

No text notifications

1. Log in to the Xfinity Home app with the email address you used to set up Xfinity Home.
2. Select More.
3. Select Settings.
4. Select Contacts.
5. Click the pencil icon to view and validate that the alerts are being sent to the correct cell phone number.
6. If you're still experiencing issues, you may need to contact your cellular data service provider.