How to bring your own device (BYOD) to NOW Mobile

BYOD and update your network to NOW Mobile.

Bringing your phone number with you?

If you want to keep your current phone number, you can do so when joining NOW Mobile. We accept phone numbers from all carriers. You’ll just need some account details from your previous carrier, including:

Your account number.
A transfer PIN (one PIN per account).
The account holder’s name.
The account billing address.
Confirmation that the account isn't locked.

If you're having trouble locating this information, find the contact information for your previous carrier and get in touch with them.

Note: Customers who bring their own iPad aren't eligible to port their number at this time.

How to make the switch

Check your compatibility

To BYOD to NOW Mobile, it needs to be compatible with our network. To find out if your device is compatible, visit our NOW Mobile device compatibility page. Checking your device's compatibility doesn't mean you're signing up for NOW Mobile.

Smartwatches are not supported with NOW Mobile at this time.

Make sure your device is unlocked

In addition to being compatible, your device also needs to be unlocked. Carriers often lock the devices they sell so they won't work on other networks. Your device may also be locked if you still owe money on it, but you can usually unlock your device once you've paid it off.

Check with your current carrier to see if your device needs to be unlocked. Apple users must complete a backup and factory reset after the previous carrier confirms that they have unlocked the device.

Get a SIM card

A NOW Mobile SIM card is the key to activating your device on the NOW Mobile network.

If you already have a NOW Mobile nanoSIM (physical SIM) card or purchased an eSIM-compatible device, you can log in to your account to set up your device on an existing NOW Mobile line.
You can also order a nanoSIM card online.

When you BYOD to NOW Mobile, your first monthly bill for that line will include a one-time line setup fee.

Activate

For information on activating your device with NOW Mobile, see the NOW Mobile overview.

Notes:

Activation times vary by carrier and whether you’re keeping your number — typically, it takes around 10 minutes.
Update your device so it's running on the latest software.
Know your Apple ID or Google account and password.
- You'll need it to log back in to your device later.
Save voicemails with sentimental value.
- Any time you change carriers, you lose your old voicemails.
- Learn how to save voicemails on iPhone.
- Voicemail on Android phones varies by carrier.
  - To save voicemails on your Android phone, go to the voicemail app, select a specific voicemail and choose Save, Download, or Send.
If you need more help, contact your current carrier.

More to know about BYOD

Bring a device to an existing line

To update an existing NOW Mobile line with a device you already own, simply log in to your account to set up your phone on that line.

Sign in with your Xfinity ID.
Select the device you’re replacing.
Select Replace your Device.
Select Bring Your Own.
Select the type of device you are switching to.
Enter the device’s IMEI.
Follow the activation instructions.
Download an eSIM or insert or swap an NOW Mobile nanoSIM Card.

Bring a device to a new line

To activate a new NOW Mobile line with a device you already own, log in to your account to set up your phone on the line.

Sign in with your Xfinity ID.
Select Add a Device.
Select BYO Bring Your Own.
Select Check Compatibility.
Select the type of device you are switching to.
Select Current Carrier.
Enter the device’s IMEI.

For compatible devices with a nanoSIM card

Select the plan that best fits your needs.
- Add a nickname for the person using the device.
Select the option to either transfer (port) your telephone number from your previous carrier or select I want a new number.
Select Add to Cart.
- A nanoSIM card will be shipped to your Xfinity Internet service address.
Review your order and select Next when you're ready to check out.
Confirm the name of the person receiving the nanoSIM card and their contact information.
Select Continue to Payment when you’re ready to proceed.
Review the information on the page and verify the account holder’s personal information.
Select Review Order when you’re ready to proceed with the payment.
When you receive the nanoSIM card, follow the activation instructions to continue setting up your device.

For compatible devices with an eSIM

Select the plan that best fits your needs.
- Add a nickname for the person using the device.
Select Submit Order.
Follow the activation instructions.
- Select the option to either transfer (port) your telephone number from your previous carrier or select I want a new number.
Download your eSIM.

Before attempting to update your line, make sure you're eligible:

Your NOW Mobile account must be up to date.
- If your service has been interrupted or suspended due to non-payment, you'll need to restart payments to qualify.
- Learn how to restart your account in the NOW Portal.
The device you're adding to the existing line must be compatible with our network.
- Most iPhone, Samsung Galaxy, and Google Pixel models are compatible, as well as LG and Motorola phones that were originally purchased directly from Xfinity or NOW Mobile.
- Check your phone's compatibility.

If your device isn't compatible

Different carriers and manufacturers use different network technology. As a result, not all devices are made for all networks. When a device is made for use on one carrier, it may not work with the technology used on another.

If your device isn’t compatible with the NOW Mobile network, but you still want to join us, shop for a new device.
If you're a new or existing NOW Mobile customer, you may be eligible to receive a check or monthly bill credit by trading in your device at the time of your new device purchase.
- Learn more about trade-ins.
If your device is locked, you'll be prompted to contact your previous carrier to confirm your phone is unlocked.