An affordable new product from Xfinity, NOW Mobile offers an incredible value on unlimited 5G data, for $25 per month per line of service, with options to bring your own device (BYOD) or choose a new one.
This article includes answers to FAQs about NOW Mobile.
For more on NOW Mobile, including eligibility and activation details, see NOW Mobile overview.
FAQs
General FAQs
What’s NOW Mobile?
NOW Mobile is an affordable new wireless service available to Xfinity and NOW Internet customers, and includes the following:
- Unlimited 5G data at just $25 per line of service (taxes and fees included).
- No credit checks, just pay in advance and start using in minutes.
- Options to bring your own device with you or purchase a new one (must be paid for in full).
- 22 million+ Xfinity WiFi Hotspots to keep you connected when you’re on the move.
- Unlimited calls and texts to and from Mexico and Canada with Mexico and Canada Unlimited Pass, plus international data roaming while in those countries, for just $5 per month.
- Option to turn on Personal Hotspot with unlimited data at 3G speeds and use your phone’s network to connect other WiFi-enabled devices to the internet — all for $5 per month.
How much data do I have with NOW Mobile?
With NOW Mobile service, you’ll have access to 20 GB of high-speed 5G data for each line of service. Any individual line that uses more than 20 GB in a month will have reduced speeds until the end of the billing cycle.
How many lines of service can I have on my account?
You can have a maximum of five lines of service on your account.
How much will I pay per month?
For NOW Mobile service, you’ll pay $25 per month per line of service (taxes and fees included).
When is my first payment due?
Your first payment is due on the day you sign up for NOW Mobile service. Your first payment covers your first month of service. After the first month, your subscription will automatically renew at the start of each following month. All future payments will be automatically deducted — automatic payments are required for NOW Mobile.
What type of data plans does NOW Mobile offer?
NOW Mobile offers one Unlimited data plan. When you sign up, you’ll enjoy Unlimited access to 20 GB of high-speed data at just $25 per month per line of service. Speeds reduced after 20 GB of usage per line.
What devices do you offer?
For a full list of devices that are eligible for NOW Mobile, see our NOW Mobile device page.
Can I bring my own phone number?
Yes! We accept phone numbers from all U.S. carriers so it's easy to transfer your number when you sign up for NOW Mobile. See our NOW Mobile overview article for details on activating NOW Mobile with your existing number.
Can I bring my own phone?
Yes, you may be able to bring your own device (BYOD) to NOW Mobile. Check your phone's compatibility and order a SIM card if needed.
Can I use NOW Mobile outside the U.S.?
You’ll be able to purchase a Mexico and Canada Unlimited Pass, which provides unlimited calls and texts to and from Mexico and Canada — plus international data roaming while in those countries — for just $5 per month. At this time, no other international plans are available for NOW Mobile.
Does NOW Mobile offer a device protection plan?
No, at this time, NOW Mobile does not offer a device protection plan.
What’s the easiest way to place an order?
The easiest way to place an order for NOW Mobile is by going to our one-stop-destination for NOW — our NOW Portal! Learn more about navigating the NOW Portal.
What are my shipping options?
NOW Mobile device orders include free, two-business day shipping. We can only ship your NOW Mobile device to the service address listed on your Xfinity or NOW Internet account. If you’re bringing your own device to NOW Mobile and need a new nanoSIM (a physical SIM card), you should expect delivery within approximately five business days.
How will I know when my order has shipped?
When your device or SIM card ships, you'll get an email with a tracking number and estimated arrival date. It may take up to 24 hours for your tracking information to update.
Can I pick up my new device at an Xfinity Retail Store if I order online?
At this time, device pick-up at an Xfinity Retail Store is not available with NOW Mobile.
How do I activate my services?
You can easily activate your NOW Mobile service using the Xfinity app! See our NOW Mobile overview for step-by-step details.
How do I turn automatic payments on or off?
You can turn automatic payments on and off through your online NOW Mobile account, or through the NOW Portal. Please note that turning automatic payments off will stop your NOW Mobile service at the end of your billing cycle. You service will not resume until you turn automatic payments on again. You’ll have 60 days post-suspension to restart your service by turning on automatic payments before your line is canceled and you lose your number.
To turn off automatic payments:
- Navigate to your NOW Mobile line page.
- Select Turn off autopay.
How does the Mexico and Canada Unlimited Pass work?
Purchase the Mexico and Canada Unlimited Pass prior to travel for just $5 per month and get:
- Unlimited calls and text to and from Mexico and Canada with the Mexico and Canada Unlimited Pass at 3G speeds.
- International data roaming while in those countries.
- Access through the end of your current billing cycle.
Can I upgrade my device?
Yes, you can upgrade your device at any time with NOW Mobile. Visit our NOW Portal overview for details.
My device broke, what can I do? Is my device under warranty?
NOW Mobile does not offer any extended warranty coverage.
During the first 14 days you own your device, you can chat with our NOW Mobile team for support. After 14 days, please contact your device’s manufacturer to determine if warranty support is available to you.
If you’re having issues with your device, you can always chat with us for help with troubleshooting.
Can I use my phone as a personal hotspot?
Yes, for just $5 per month, you can turn on your Personal Hotspot. You’ll get Unlimited data for your personal hotspot at 3G speeds. Please note this will count towards your 20 GB of data per month.
I’m bringing my phone to NOW Mobile from a previous carrier. How do I unlock my current phone?
If you're bringing your phone to NOW Mobile, you must unlock your phone from your previous carrier. Many phones are locked to the carrier they were originally purchased from. You can't bring your phone to a new carrier until it's unlocked. Please call your current carrier (e.g., Verizon, AT&T, Sprint) to unlock your phone. Note that if you still owe money on your phone, you'll have to pay it off completely before your carrier will complete your unlock request. Your device will not activate if it is locked.
How do I unlock my NOW Mobile device?
You can unlock your NOW Mobile phone so it can be used with another wireless carrier, but only after a certain time period. In most cases, your phone will be unlocked automatically 180 days after it was purchased. We will unlock your phone only if it is not reported lost, stolen, or involved in fraudulent activity.
If you believe you’ve met these requirements, but your phone is still locked, please chat with us for assistance.
How can I reset my voicemail PIN?
If you forgot your voicemail PIN or want to change it for any reason, find your device below and follow the steps. Keep in mind, you don’t need your PIN to access messages through the voicemail app on your phone. However, you will need it to be able to call in to listen to your voicemails. If you don't know your old PIN, you can chat with us for assistance.
- Apple iPhone devices:
- Go to Settings > Phone > Change Voicemail Password.
- Google Pixel devices:
- Go to Settings > Phone > Voicemail > Change PIN.
- Enter your old PIN, then enter your new PIN.
- Other Android devices:
- Dial *86 from your phone.
- Follow the prompts to change your PIN.
Note: You'll need to enter your old PIN before you can change it. Follow the steps above if you don’t know your old PIN.
What do I do if my eSIM or NanoSIM isn’t working?
Sometimes the nanoSIM (a physical SIM card) just needs repositioning or a little dusting. In the case of an eSIM, it may have been accidentally deleted. See this article for troubleshooting steps. If you’re still having issues, you can chat with us for assistance.
Eligibility FAQs
Am I eligible for NOW Mobile?
If you’re located within the Comcast footprint and have an active subscription to either Xfinity Internet or NOW Internet, you’re eligible for NOW Mobile! For details, see the eligibility section of the NOW Mobile overview.
You can sign up for NOW Mobile with no term contract or credit check. You’ll pre-pay for your first month of services and your subscription will auto-renew at the start of each month. You can cancel any time in your NOW Portal — learn more about navigating the NOW Portal.
Can I upgrade to Xfinity Mobile?
Yes. You can upgrade through your NOW portal. See how to upgrade from NOW Mobile to Xfinity Mobile for eligibility requirements and instructions.
I’m an Xfinity Mobile customer, can I downgrade to NOW Mobile?
Yes, you can downgrade from Xfinity Mobile to NOW Mobile through your online account, by chatting with us, or by visiting an Xfinity Retail Store. Eligibility restrictions apply.
Please note:
- You must have Xfinity Mobile for 60 days before you’re eligible to downgrade to NOW Mobile.
- You cannot have both NOW Mobile and Xfinity Mobile services at the same time.
Do you currently offer any promotions?
See our NOW Learn page for details about promotions.
Can I purchase any other NOW products as a NOW Mobile customer?
Yes! To sign up for NOW Mobile, you’ll already have to be a NOW Internet or Xfinity Internet customer. Learn more about NOW Internet. If you’d like to sign up for NOW TV, you’ll need a subscription to Xfinity Internet. Learn more about NOW TV.
Can I purchase any other Xfinity products as a NOW customer?
Yes, as a NOW Mobile customer, you can sign up for Xfinity TV, Xfinity Home, Xfinity Internet and/or Xfinity Voice. However, you can't sign up for Xfinity Mobile; customers can't have both NOW Mobile and Xfinity Mobile at the same time.
Are Internet Essentials customers eligible for NOW Mobile?
Yes, Internet Essentials customers are eligible for NOW Mobile.
Transfers, moves, and service suspension FAQs
I’m moving, how can I move my service?
Your NOW Mobile service is linked to your Xfinity Internet service. To learn more about moving your Xfinity Internet service, see How to transfer your Xfinity services to a new address. If you’re moving your NOW Internet service, see our NOW Internet FAQs.
What happens when I turn automatic payments off?
If you turn off automatic payments, you’ll continue to receive service until the end of your billing cycle. At that point, you won’t be charged and your services will be discontinued. You’ll have 60 days post-suspension to re-start your service by turning on automatic payments before your line is cancelled and you lose your number.
Do you offer service suspension for military deployment?
Yes. As an active member of the armed forces, you're eligible to suspend your Xfinity Mobile service for up to 39 months in the event of military deployment or location transfer.
There are just two requirements:
- You must either have received orders to deploy outside the U.S. for more than 90 days or received a permanent change of duty station within the U.S.
- You must have received the orders after signing up for NOW Mobile service.
Please bring your deployment paperwork into an Xfinity Retail Store or chat with us to securely provide your deployment paperwork electronically. We will update your NOW Mobile account with your suspension-eligibility status, so you're good to go when you’re ready to suspend service.
How do I transfer a line between NOW Mobile accounts?
Line transfer capability is not available at this time.
Billing FAQs
Are there any one-time fees with NOW Mobile?
Yes, the one-time $25 line setup fee applies to NOW Mobile and is per line. The $35 restocking fee also applies if the device is returned or exchanged.
Can I get a refund?
Once NOW Mobile service is activated, refunds and prorations for service cancellations are not available. Instead, you will receive your services through the end of the billing cycle. You may be able to return your device. See our NOW return policy for more.
What payment methods can I use?
Your subscription to NOW Mobile will auto-renew at the start of each billing cycle. You can use a debit card, credit card or a prepaid card to pay for NOW Mobile.
Can I update my payment method on file?
Yes, you can update your payment method on file by using the NOW Portal. Please note, after updating your payment method, you’ll need to pause and unpause your NOW service for the change to go into effect. For these step-by-step instructions, see How to purchase or manage your NOW Mobile and NOW Internet subscription.
How do I exchange my device?
To exchange your device, please visit an Xfinity Retail Store. Please note all exchanges must be completed within 14 days of purchasing your device. See our NOW return policy for more.
How do I return my device?
To return your device, please visit an Xfinity Retail Store or chat with us. Please note all returns must be completed within 14 days of purchasing your device. See our NOW return policy for more.
How do I dispute a charge?
If you believe that your account was the subject of fraud, you are required to promptly notify us by chatting with NOW Customer Support within 30 days of the disputed charge appearing on your bill or you receiving notice of an irregularity through some other means, whichever is sooner.
Can I have payment arrangements?
No, payment arrangements are not available with NOW Mobile.
Additional information
Visit our NOW Support Center to find common solutions and self-help options, troubleshoot or manage your account and more.
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